Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Maira A. Villarreal

Houston,Texas

Summary

Wonderful customer service and cash handler experience of 9+ years. I'm a very enthusiastic and service oriented professional, who is in search of an entry level position in an organization that allows an individual to express and utilize their customer service skills and passion for working. I'm also a dedicated cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed goals as well committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Cashier

Chickfila (Hwy 6 & Little York)
Houston, Texas
08.2019 - 10.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Redeemed coupons to discount purchases.
  • Answered product questions using knowledge of sales and store promotions.
  • Learned duties for various positions and provided backup at key times.

Team Leader

Chick-fil-A (610 & North Shepard)
Houston, Texas
08.2017 - 08.2019
  • Directing daily operations of quick service restaurant ensuring compliance with company standards in all areas of operations
  • Ensuring highest quality products and services are delivered to guests and other duties as required
  • Became responsible for overall operations of FOH and DT area of restaurant
  • Managed customer grievances to ensure issues are resolved quickly and in manner acceptable to all parties.
  • Operated POS cash registers and balanced cash drawers
  • Expanded interpersonal skills by developing relationships with guests and team members
  • Assisted team during heavy shifts, resolving conflicts and completing projects within a timely manner.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Lead team of 14-20 team members while providing exceptional customer service.
  • Facilitated training for associates through daily coaching and regular performance appraisals
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
  • Assisted with new hire processing and existing training programs
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
  • Handled day-to-day customer contact via phones, and emails

Trainer

Chick-fil-a (Richmond Avenue)
Houston, Texas
02.2013 - 09.2017
  • Provided exceptional customer service in fast-paced restaurant environment
  • Trained new employees in correct procedures on order taking, cash register transactions, guest service
  • Kept front counter and cashier register neat clean and tidy
  • Created unforgettable guest experience by going above and beyond
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Recognized and tapped talented staff to fill key positions and maximize productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service
  • Maintained up-to-date knowledge of product and service changes

Shift Leader

Outfit-Outlet , Harwin
Houston, Texas
03.2012 - 01.2013
  • Assisted customers with dressing rooms, including bringing clothing in different sizes and offering out-fit suggestions
  • Managed cash register including customer returns
  • Restocked racks, prepared for sales, removed trash, organized sales floor
  • Marked down items allowing to see unsuccessful merchandise in retail market
  • Enforced company policies and regulations with employees.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Regulated pricing, inventory count and supply during shift hours.

Sales Associate

Rainbow Shops
Houston, Texas
08.2011 - 03.2012
  • Merchandised displays according to corporate instructions.
  • Welcomed each customer to store and offered help as needed.
  • Assisted customers with shopping including making out-fit recommendations.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Operated cash registers and processed transactions

Education

High School Diploma -

B.F. Terry High School
Richmond,Texas
2012

Skills

  • Strong leader
  • Thrives in fast paced environment
  • Courteous professional demeanor
  • Detail oriented
  • Self-motivated
  • Creative and proactive
  • Goal-oriented
  • Quick problem solver
  • Organized and efficient server
  • Training ability
  • Team player
  • Strong communicator
  • Multi-tasker
  • Bilingual
  • Relationship Builder
  • Fast learner
  • Credits and Refunds
  • Work Task Prioritization
  • Customer Relations
  • Adaptable and Flexible
  • Professional Telephone Etiquette

Timeline

Cashier

Chickfila (Hwy 6 & Little York)
08.2019 - 10.2020

Team Leader

Chick-fil-A (610 & North Shepard)
08.2017 - 08.2019

Trainer

Chick-fil-a (Richmond Avenue)
02.2013 - 09.2017

Shift Leader

Outfit-Outlet , Harwin
03.2012 - 01.2013

Sales Associate

Rainbow Shops
08.2011 - 03.2012

High School Diploma -

B.F. Terry High School

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Maira A. Villarreal