Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
13
13
years of professional experience
Work History
General Manager
Chipotle
Houston, TX
01.2017 - Current
Led and motivated team by coaching and counseling employees, making key decisions on promotions and terminations, and fostering a collaborative work environment.
Managed recruitment, interviewing, and hiring of new crew members while ensuring proper compensation and development opportunities.
Managed financial operations by preparing P&L statements, budgets, and cost controls, while implementing payroll procedures to optimize restaurant profitability.
Optimized operational efficiency through effective scheduling, inventory management, and adherence to food quality and safety standards.
Enhanced customer satisfaction by addressing needs and concerns while maintaining a clean and organized restaurant environment.
Executed administrative duties with precision to support seamless restaurant operations.
Guest Service Manager
European Wax Center
Kemah, TX
06.2016 - 01.2017
Negotiated contracts with vendors or suppliers when needed.
Resolved conflicts between customers and staff in a timely manner.
Gathered feedback from customers through surveys or other methods to measure satisfaction levels.
Assisted in the recruitment, training and management of Guest Service staff.
Addressed customer concerns promptly and professionally.
Created reports on daily transactions and sales activity for management review.
Prepared weekly schedules for all guest service personnel.
Collaborated with other departments within the organization to ensure smooth functioning of operations.
Developed promotional campaigns aimed at increasing sales volume.
Provided support with day-to-day operational issues related to guest services.
Identified areas of improvement in order to maximize efficiency of operations.
Developed strategies to increase customer satisfaction levels and reduce customer complaints.
Conducted regular performance reviews for guest service staff members.
Monitored customer service operations to ensure quality standards were met.
Managed inventory of supplies necessary for providing excellent customer service.
Coordinated special events or activities related to guest services.
Ensured proper maintenance of facilities used by guests.
Monitored reservations to track incoming parties and special events.
Sales Receptionist
Massage Envy Spa
League City, TX
04.2016 - 06.2016
Managed incoming emails, faxes and post related to sales enquiries.
Greeted customers and provided them with information regarding the products and services.
Assisted customers in selecting items appropriate to their needs.
Drafted letters to current clients informing them of new products or services available.
Dealt with customer queries both in person and over the phone, providing accurate advice.
Maintained confidentiality of sensitive customer information at all times.
Conducted follow-up calls with customers to ensure satisfaction with their purchases.
Processed payments using a cash register, credit card machine or other electronic payment system.
Provided administrative support including filing, data entry, creating reports and updating records.
Updated customer contact details on the database ensuring accuracy at all times.
Maintained a clean working environment by organizing office supplies and disposing of waste materials appropriately.
Developed relationships with existing customers to encourage repeat business opportunities.
Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls.
Scheduled and confirmed appointments.
Certified Trainer
Raising Cane's Restaurants
League City, TX
07.2015 - 05.2016
Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Restocked kitchen supplies including food products and utensils.
Maintained organized storage areas for food products, beverages and restaurant supplies.
Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Performed cashier duties such as taking orders, collecting payments and providing change.
Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
Provided excellent customer service to maintain a positive atmosphere for guests.
Monitored quality of food served to ensure it met company standards for presentation and temperature.
Children's Party Host
Sparkle Spa Bus
Houston, TX
10.2014 - 06.2015
Led setup and breakdown of event spaces, overseeing layout and design.
Implemented safety protocols to ensure a secure environment for all attendees.
Addressed and resolved guest concerns promptly to ensure satisfaction.
Enhanced event ambiance with lighting, sound systems, and special effects tailored to each occasion.
Designed event themes and coordinated decorations to enhance party atmosphere.
Assessed needs and interests of individuals and groups and planned activities accordingly.
To-Go Server
Spices
Washington, DC
04.2012 - 08.2014
Provided customer service by answering questions, addressing complaints, and resolving issues in a timely manner.
Performed opening and closing duties such as cleaning work areas, restocking supplies and equipment.
Processed payments accurately and efficiently using POS system.
Frequently checked back with customers to ensure satisfaction with their meals.
Communicated effectively between the kitchen staff and customers regarding order status.
Greeted customers and provided menus.
Inspected food preparation areas to ensure cleanliness and proper functioning of equipment.
Demonstrated knowledge of menu items by providing detailed descriptions upon request.
Verified that prepared food met requirements for quality and quantity before delivery.
Prepared drinks according to recipes and specifications.
Organized and tracked to-go orders while maintaining accuracy.
Ensured compliance with health safety standards for all food handling procedures.
Packaged and bagged cooked food and prepared items.