Maireli Piceno
Fillmore,CA
Summary
Positive and upbeat Front desk successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
La Quinta
Bakersfield, CA
02.2024 - Current
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Posted charges, updated accounts and issued bills to departing guests.
- Responded to inquiries and room requests made online, by phone and via email.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Shift Leader
Little Caesars
Fillmore, CA
10.2022 - 02.2024
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Monitored employee performance to ensure compliance with company policies and procedures.
Cashier
Wingstop
Fillmore, CA
02.2022 - 09.2022
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Education
High School Diploma -
Fillmore Senior High School
Fillmore, CA06-2023
Skills
- Safety and security procedures
- Guest Relations
- Report Generation
- Information Protection
- Microsoft Office
- Listening Skills
- Transaction Processing
- Office Management
- Conflict Management
- Oral and written communications
- Effective Planning
- Fluent in English and Spanish
- Problem-solving skills
Languages
Spanish
Native/ Bilingual
Timeline
Front Desk Agent
La Quinta
02.2024 - Current
Shift Leader
Little Caesars
10.2022 - 02.2024
Cashier
Wingstop
02.2022 - 09.2022
High School Diploma -
Fillmore Senior High School