MAIRE T. CONWAY
Springfield,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Senior Quality Assurance Specialist
Assurant Specialty Properties
01.2006 - Current
- Analysis of records, reports, internal/client systems, vendor, regulations, and operating procedures
- Review, track, and monitor accuracy of work processed
- Assist with performance of research relating to process improvement and procedure enhancements.
Senior Hazard Claims Specialist
- Communicate effectively between the internal and external clients to execute the hazard claim process accordingly
- Executing research and timelines for vendor management inquiries regarding escalated issues that arise during the claims process and developing solutions for next step actions to resolve the matters at hand
- Training, developing, and mentoring new and seasoned associates in all areas pertaining to Loss Drafts
- Procedural development for functions performed by the property damages follow up team, default team, and foreclosure team.
Customer Service Representative
Victoria’s Secret Direct
01.2005 - 01.2006
- Customer complaint resolution from catalog clients
- Develop a personal fashion assistant to help create wardrobe designs for woman with fashion forward apparel and lingerie
- Training, developing, and mentoring new associates
- Develop team building skills among 25 associates under one manager.
Reservation Specialist
Accor North America
01.2002 - 01.2005
- Communicate accurate information regarding all hotel locations available to customers looking for travel accommodations
- Sell location amenities
- Develop team building skills center wide and for individual teams
- These designs helped with social development within the center and also external charitable organizations
- Training, development, and mentoring of new associates.
Assistant Office Manager
Reiter Dairy
01.1997 - 01.2002
- Trained and developed all clerks in the office in the three areas pertinent to the job
- Data Entry, Load Out, and Distribution
- Produced load sheets and billing sheets for customer accounts
- Assisted Sales Managers in developing store schematics for product displays
- Managed call handle times and coached associates if discrepancies were found
- Handled escalated customer complaints regarding delivery or data entry.
Education
Bachelor of Arts - Mass Communications, Public Relations
Wright State University
Associate of Arts - Liberal Arts, History
Clark State Community College
Skills
- Excellent Computer Skills (ie Microsoft Teams, Word, Excel, PowerPoint, Outlook)
- Leadership
- Quality Assurance
- Sound Decision-Making Abilities
- Problem-Solving Skills
- Project Management
- Information Assurance
- Standards Interpretation
- Public Speaking
- Establishing and Enforcing Policy
- Communication Proficiency
- Verbal and Written Communication
- Analytical Thinking
- Internal Audits
- Quality Improvement
Volunteer Positions
Girl Scouts of America - 15 years
Positions with Girl Scouts of Western Ohio
Troop Leader – Honeycreek Service Unit
- lesson planning, event planning, travel planning
Service Unit Recruitment Assistant – Honeycreek Service Unit
- volunteer recruitment, volunteer training, troop set up coordination, girl recruitment, troop placement
Troop Product Sales Manager – Honeycreek Service Unit
- order completion, inventory control, distribution, financial transactions
Service Unit Manager – Honeycreek Service Unit
- coordination of all leaders and girls within three school districts, event planning, problem solving, conflict management
Learning Facilitator
- leader training for indoor and outdoor programs
Junior Achievement 2 years
Teacher – financial literacy
- high school level: teaching all aspects of financial literacy to students
Timeline
Senior Quality Assurance Specialist
Assurant Specialty Properties
01.2006 - Current
Customer Service Representative
Victoria’s Secret Direct
01.2005 - 01.2006
Reservation Specialist
Accor North America
01.2002 - 01.2005
Assistant Office Manager
Reiter Dairy
01.1997 - 01.2002
Senior Hazard Claims Specialist
Bachelor of Arts - Mass Communications, Public Relations
Wright State University
Associate of Arts - Liberal Arts, History
Clark State Community College
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