Mairim Torres
Westfield,IN
Summary
Focused Sales Administrator with a background in managing and coordinating sales operations. Strong skills include developing sales strategies, providing administrative support to the sales team, and maintaining customer relationships. Proven track record of improving efficiency and productivity while reducing costs through streamlining processes. Known for demonstrating leadership ability by directing team members and implementing strategic plans to achieve business objectives.
Overview
14
14
years of professional experience
Work History
Commercial Sales Administrator
Model1 Commercial Vehicles
Indianapolis, IN
11.2024 - Current
- Generated weekly reports on sales performance, analyzing trends and identifying areas of improvement.
- Created invoices and processed payments from customers in accordance with company policies and procedures.
- Performed regular follow-up calls with clients to ensure satisfaction with purchases made from the company.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Tracked shipments of orders placed by customers and notified them of delivery status updates accordingly.
- Performed administrative tasks such as filing documents, scheduling appointments.
- Attended and documented sales meeting minutes, distributed meeting notes, and assigned followup activities.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Coordinated meetings between sales representatives and customers, ensuring all information was communicated effectively.
Vehicle Order Specialist Lead
Model1 Commercial Vehicles
Indianapolis, IN
11.2023 - 11.2024
- Dynamic and results-driven Sales Coordinator Lead with over 3 years of experience in overseeing sales operations, leading teams, and driving process improvements
- Adept at coordinating complex sales processes, enhancing customer relationships, and providing strategic support to achieve company objectives
- Proven track record of improving efficiency and boosting team performance through effective leadership and data-driven decision-making
- Managed lead generation process, including capturing and qualifying leads from various sources such as inbound inquiries, website forms, and marketing campaigns
- Proficient in EXCEDE systems for lead management and sales tracking
- Excellent communication and interpersonal skills, with a focus on providing exceptional customer service
- Serve as a key resource for internal and external customers
- Proactively manage at-risk customers by recommending process improvements to enhance satisfaction
- Analytical skills for interpreting sales data and identifying opportunities for growth
- Monitor customer and product trends, proactively resolving issues and interfacing with internal teams to boost customer satisfaction through negotiation and problem-solving
Sales Coordinator Level 2 Plus
Model1 Commercial Vehicles
Indianapolis, IN
11.2021 - 11.2023
- Results-driven and detail-oriented Sales Coordinator Level 2 with years of experience in providing comprehensive support to sales teams and enhancing operational efficiency
- Proficient in managing administrative tasks, coordinating sales activities, and fostering strong customer relationships
- Spearheaded lead management initiatives, overseeing the capture, qualification, and distribution of leads across the sales team
- Collaborated closely with sales leadership to analyze sales performance data and identify opportunities for process improvement and revenue optimization
- Led cross-functional projects to integrate sales processes with other departments such as marketing, finance, and operations, resulting in improved communication and collaboration across the organization
- Conducted regular sales pipeline reviews and forecasting sessions, providing actionable insights to sales management to support strategic decision-making
- Mentored junior sales coordinators, providing guidance and support to enhance their skills and performance
Supervisor
Reliable Parts Inc
Indianapolis
11.2019 - 10.2021
- Results-driven and detail-oriented Supervisor with 3 years of experience in the parts sales industry, as well as expertise in human resources
- Improving and maintaining business results by coaching, counseling, and overseeing employees while also managing human resources functions such as recruitment, training, and performance evaluations
- Planning, monitoring, and managing KPIs and creating SOPs to ensure operational excellence
- Led a team to increase productivity by 20% through strategic KPI management and SOP development, while also pioneering new processes that enhanced operational efficiency and team performance
- Oversaw inventory management processes, including stock replenishment, order fulfillment, and cycle counts, to maintain optimal inventory levels and minimize stockouts while also managing human resources aspects such as scheduling staff rotations and ensuring adequate staffing levels to meet demand
- Conducted regular performance evaluations and provided coaching and feedback to team members to enhance sales skills, product knowledge, and customer service abilities, while also addressing any HR-related issues such as attendance or performance concerns
- Developed and maintained strong relationships with key customers and suppliers, negotiating pricing, terms, and agreements to secure favorable terms and drive customer satisfaction, while also collaborating with HR to address any staffing needs or concerns raised by key stakeholders
- Ensured compliance with company policies, procedures, and regulatory requirements, maintaining a safe and productive work environment for all employees and overseeing HR-related compliance matters such as employee training on safety protocols and labor laws
Commercial Operations Manager
Link International
, Venezuela
02.2016 - 10.2019
- Company Overview: Moving Company
- Experienced and results-driven Commercial Operations Manager with a background in the moving industry, as well as extensive human resources experience
- Seeking to leverage 4 years of expertise in operational management, logistics coordination, and customer service to drive efficiency and excellence in commercial operations for a leading moving company
- Directed and managed all aspects of commercial operations for a busy moving company, overseeing sales support, logistics coordination, and customer service functions, while also managing human resources aspects such as staffing, training, and performance evaluations to ensure a capable and motivated workforce
- Developed and implemented operational strategies and initiatives to optimize efficiency, improve service quality, and enhance customer satisfaction, while also addressing HR-related concerns such as employee workload management and skill development
- Collaborated with sales and marketing teams to develop and execute sales strategies, promotional campaigns, and pricing strategies to drive revenue growth and market share expansion, while also working closely with HR to address any staffing needs or performance issues within the sales and marketing departments
- Moving Company
Billing Analyst
Kitchen Solutions
, Venezuela
01.2011 - 01.2016
- Detail-oriented and analytical Billing Analyst, billing processes, and revenue management
- Seeking to leverage expertise in data analysis, problem-solving, and billing systems to contribute to the efficiency and accuracy of billing operations at Kitchen Solutions
- Maintaining updated records of AR
- Analyze billing procedures
- Ensure billing accuracy
- Preparing, issuing, and sending invoices
- Streamlined AR processes, enhancing billing accuracy and efficiency at Kitchen Solutions
- Led a billing system overhaul, reducing errors by 25% and speeding up invoice distribution
- Implemented a new invoice tracking system, ensuring 100% on-time billing
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
Education
Bachelor of Science - Marketing
Universidad Dr. Rafael Belloso Chacin
01.2010
Skills
- Business development
- Processing payments
- Sales reporting
- Full-cycle sales process
- Decision Making
- Leadership Skills
- Problem Solving
- Customer Service
- Production support
- Management
- Sales tracking
Languages
- English
- Spanish
Personal Information
- Date of Birth: 03/03/89
- Nationality: Venezuelan
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Commercial Sales Administrator
Model1 Commercial Vehicles
11.2024 - Current
Vehicle Order Specialist Lead
Model1 Commercial Vehicles
11.2023 - 11.2024
Sales Coordinator Level 2 Plus
Model1 Commercial Vehicles
11.2021 - 11.2023
Supervisor
Reliable Parts Inc
11.2019 - 10.2021
Commercial Operations Manager
Link International
02.2016 - 10.2019
Billing Analyst
Kitchen Solutions
01.2011 - 01.2016
Bachelor of Science - Marketing
Universidad Dr. Rafael Belloso Chacin
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