Mairin Ellsworth
Jordan,NY
Summary
I’ve been apart of the serving industry on and off for about 4 years and it’s the environment I strive most in. I’m looking for my “forever family” environment in a restaurant setting. My fun loving personality and my kind smile always create a welcoming energy for all guests. I’m adept at navigating high-pressure environments and my attention to detail is never unnoticed. I significantly enhanced customer satisfaction at New York Beer Project through outstanding service and efficient problem-solving. If given the chance to join your team, I will not disappoint!
Overview
5
5
years of professional experience
Work History
Host/server/bartender
New York Beer Project
11.2023 - 05.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Truck Unloader
Capstone/Sysco
05.2023 - 10.2023
- Unloaded items and goods from trucks into main storage area for transfer to shelves.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Sorted and properly arranged items.
- Operated pallet jacks and forklifts to aid in safe transport of heavy items.
Host/Server
Wild Crab
08.2022 - 02.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Forklift Operator
Walmart
03.2021 - 01.2023
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
Area Supervisor
Ross Dress For Less
08.2020 - 02.2021
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Planned sequence of operations and established schedule.
- Stood in for assistant store manager for 2 months.
Server
Pizza Hut
02.2019 - 08.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma - General Studies
Cato-Meridian Senior High School
Cato, NY01.2020
Skills
- Workplace Safety
- Truck Unloading
- Self-Driven and Motivated
- Effective Multitasking
- Punctual and Dependable
- Indiana liquor license
- OSHA Standards
- Excellent Mathematical Skills
- Safe Food Handling
- Food Safety Understanding
Timeline
Host/server/bartender
New York Beer Project
11.2023 - 05.2024
Truck Unloader
Capstone/Sysco
05.2023 - 10.2023
Host/Server
Wild Crab
08.2022 - 02.2023
Forklift Operator
Walmart
03.2021 - 01.2023
Area Supervisor
Ross Dress For Less
08.2020 - 02.2021
Server
Pizza Hut
02.2019 - 08.2020
High School Diploma - General Studies
Cato-Meridian Senior High School
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