Mairin Kennedy
Salem,WI
Summary
Detail-oriented and dependable professional with diverse experience in compliance coordination, customer service, office management, sales, and private childcare. Over six years of experience providing attentive care, coordinating schedules, maintaining organized records, and building strong relationships with children, families, customers, clients, and team members. Demonstrated success in managing high-volume communications, coordinating appointments, maintaining documentation, supporting daily operations, and delivering exceptional service. Recognized for strong interpersonal skills, adaptability, attention to detail, and the ability to multitask in fast-paced environments while ensuring compliance, operational efficiency, and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Childcare Provider
Private Care
Chicago, Illinois
08.2019 - Current
- Provided attentive care and supervision for children, ensuring a safe and nurturing environment.
- Planned and engaged children in age-appropriate educational and recreational activities.
- Assisted with daily routines, including meals, homework, bedtime, and transportation.
- Communicated regularly with parents regarding schedules, child progress, and any concerns.
- Maintained a clean and organized environment, promoting healthy habits and routines.
Customer Service Representative
Southport Home Services
Caledonia, Wisconsin
03.2026 - 06.2026
- Delivered exceptional customer service while managing multiple priorities in a fast-paced environment
- Managed high-volume inbound and outbound calls for HVAC and plumbing customers
- Provided customers with information regarding services, pricing, and scheduling availability
- Scheduled service, maintenance, and installation appointments
- Coordinated technician schedules and assigned jobs based on location and urgency
- Confirmed appointments and followed up on services to enhance customer satisfaction
- Resolved customer concerns and scheduling conflicts to improve service efficiency
- Communicated effectively with technicians, customers, and office staff
- Processed work orders and ensured accurate job information entry for streamlined operations
Compliance Coordinator
CDLManager
Libertyville, Illinois
02.2025 - 02.2026
- Monitor CDL driver activity and ELD (Electronic Logging Device) usage to support FMCSA safety compliance.
- Prepare and distribute weekly ELD compliance and safety reports to assigned companies.
- Enroll drivers in required training programs and maintain accurate training documentation.
- Conduct weekly follow-up calls with companies to provide updates, address concerns, and answer questions.
- Manage regular communication with companies and drivers through phone calls and email correspondence.
- Document all phone calls and email communications for compliance tracking and reference.
- Maintain assigned company accounts, ensuring proactive outreach and timely issue resolution.
- Handle high-volume inbound and outbound communication to provide administrative and compliance support.
- Experienced in DOT regulations and compliance requirements to ensure safe and lawful transportation operations.
Management Trainee/Retail Sales Associate
Menards
Kenosha, Wisconsin
10.2024 - 01.2025
- Provided leadership support during daily store operations by guiding team members, prioritizing tasks, and ensuring a positive customer experience.
- Assisted in training and mentoring new associates on customer service standards, POS procedures, and product knowledge.
- Supported sales performance by leading by example in upselling, product promotion, and goal tracking.
- Assisted store leadership with opening and closing procedures, cash handling, and compliance with company policies.
- Helped oversee merchandising, inventory management, and restocking to maintain store standards and sales readiness.
- Acted as a point of contact in the absence of management to address customer concerns and support team workflow.
- Collaborated with management to improve daily operations, team efficiency, and overall store performance.
Production Office Manager
Midwest Customs
Fox Lake, Illinois
12.2023 - 09.2024
- Served as the primary point of contact for all customer communication, handling inquiries, quotes, and service updates.
- Scheduled and coordinated appointments for product drop-offs, pick-ups, and project timelines.
- Ensured all customer products were processed, completed, and shipped in a timely and accurate manner.
- Maintained organized records of orders, schedules, and customer communications to support smooth operations.
- Managed all incoming and outgoing phone calls, providing prompt and professional assistance.
- Accurately processed customer payments, invoices, and account transactions.
- Supported daily office functions to keep workflow efficient between customers, production, and management teams.
Sales Associate
Menards
Fox Lake, Illinois
12.2020 - 12.2023
- Delivered excellent customer service by assisting shoppers with product selection and resolving inquiries.
- Supported sales goals by promoting products and upselling, leveraging extensive product knowledge to enhance customer experience.
- Operated point-of-sale systems to process transactions, returns, and payments accurately.
- Maintained store organization through effective merchandising, timely restocking, and efficient inventory management to maximize product visibility.
- Collaborated with team members to meet department objectives, ensuring seamless daily operations and a positive shopping environment.
- Handled opening and closing procedures, ensuring compliance with company policies.
Education
Grant Community High School
Fox Lake, IllinoisSkills
- Child Supervision
- Child Development Activities
- Safety Compliance Reporting
- Regulatory documentation
- Workflow optimization
- Time Management & Multitasking
- Scheduling & Coordination
- Documentation Management
- Data Entry & Record Keeping
- Client relations
- Account Management & Client Support
- Customer communication
- High-volume communication
- Customer Retention
- Calendar Management
- Outbound/ Inbound Calling
- Appointment Scheduling
- Work Order Processing
- CRM Software
- Conflict Resolution
- Issue resolution
- Team Collaboration
- Administrative Support
- Inventory Management & Merchandising
- Effective Communication
- Work Order Processing
- Training and Mentoring
Timeline
Customer Service Representative
Southport Home Services
03.2026 - 06.2026
Compliance Coordinator
CDLManager
02.2025 - 02.2026
Management Trainee/Retail Sales Associate
Menards
10.2024 - 01.2025
Production Office Manager
Midwest Customs
12.2023 - 09.2024
Sales Associate
Menards
12.2020 - 12.2023
Childcare Provider
Private Care
08.2019 - Current
Grant Community High School