Mairys Reyes Cruz
Bronx,NY
Summary
Dynamic leader with a proven track record at Checkers Rallys, adept in customer service and bilingual communication (Spanish & English). Excelled in enhancing customer satisfaction and loyalty, while managing teams to exceed sales targets. Demonstrated exceptional work ethic, integrity, and the ability to train staff effectively, contributing to significant brand growth and operational excellence.
Also I used to prepare medication, promote the business by going to medical offices and speak to doctors to improve promote my business
Overview
2023
2023
years of professional experience
Work History
Cashier & Maneger
Checkers Rallys
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Crew Member
Applebee's
03.2022 - 05.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Marketing Manager
Central Park Pharmacy
01.2020 - 09.2021
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
- Negotiated with vendors and service providers, securing favorable terms and supporting budget objectives.
- Developed key partnerships with influencers and media outlets, amplifying brand presence and reach.
- Devised content strategy to effectively engage target audiences.
Sales Associate Manager
Ruhn Alfakamah
01.2019 - 02.2020
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
- Assisted with new business sales calls and persuaded customers to drive Product or Service sales.
Cashier Team Lead
Moun Even Bagel Store
01.2018 - 11.2018
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Restocked and organized merchandise in front lanes.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
Education
Liberal Art In Science - Medical Field
Bronx Community College
Bronx, NY02.2020
High School Diploma -
Walton High School
Walton, NY06.2017
Skills
- Customer service
- Bilingual (Spanish & English)
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Customer relations
- Written and verbal communication
- Staff training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Member
Applebee's
03.2022 - 05.2022
Marketing Manager
Central Park Pharmacy
01.2020 - 09.2021
Sales Associate Manager
Ruhn Alfakamah
01.2019 - 02.2020
Cashier Team Lead
Moun Even Bagel Store
01.2018 - 11.2018
Cashier & Maneger
Checkers Rallys
Liberal Art In Science - Medical Field
Bronx Community College
High School Diploma -
Walton High School
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