Mais Awad

Receptionist

Luxury Dental Center

06.2022 - 09.2024

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Responded to inquiries from callers seeking information.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Answered central telephone system and directed calls accordingly.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Corresponded with clients through email, telephone, or postal mail.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Managed multiple tasks and met time-sensitive deadlines.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Maintained confidentiality of information regarding clients and company.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Provided clerical support to company employees by copying, faxing, and filing documents.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Assisted with onboarding new clients and securing paperwork completion.
Maintained visitor log for entering and leaving facility for security purposes.
Assisted with planning office events and meetings for smooth execution.
Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
Supported company correspondence by drafting and distributing memos and emails.
Assisted in event planning and execution, ensuring seamless operation of company functions.
Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Improved workflow by introducing more efficient document handling and organization practices.
Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Improved office organization with meticulous management of appointment scheduling and client databases.
Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Operated multi-line telephone system to answer and direct high volume of calls.
Routed incoming mail and messages to relevant personnel without delay.
Handled assignments independently with good judgement and critical thinking skills.
Sorted, received, and distributed mail correspondence between departments and personnel.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Collected Type payments, processed transactions and updated relevant records.
Scheduled office meetings and client appointments for staff teams.

Summary

Overview

Work History

Receptionist

Education

Early Childhood Education

Diploma - Management Information Systems

Skills

Certification

Languages

Timeline

Receptionist

Early Childhood Education

Diploma - Management Information Systems

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