Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maisa Hamed

Irvine,CA

Summary

Dynamic Bank Assistant Branch Manager , enhancing operational efficiency. Skilled in coaching and staff supervision, I excel in fostering customer satisfaction and training teams to achieve sales excellence. Committed to delivering results through strategic budget management and innovative loan processing.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Branch Manager, Operations

JP Morgan Chase Bank NA
10.2022 - Current
  • Increased branch revenue by 15% annually.
  • Supervised 25+ employees, ensuring compliance.
  • Reduced operational costs by 10% through lean practices.
  • Trained and mentored staff on best practices for customer service and operational efficiency.
  • Supervised daily branch operations, ensuring compliance with policies and procedures.
  • Managed inventory control systems, optimizing stock levels and minimizing discrepancies.
  • Implemented process improvements to streamline workflows, enhancing overall productivity.
  • Developed and maintained key performance metrics to assess branch performance effectively.
  • Coordinated training programs for new employees, fostering a collaborative work environment.
  • Improved customer satisfaction with prompt issue resolution and proactive communication.
  • Strengthened internal controls, resulting in a marked reduction in instances of fraud and other forms of financial malfeasance.
  • Enhanced branch efficiency by streamlining operational processes and implementing new systems.

Branch Relationship Banker

US Bank National Association
01.2018 - 09.2022


  • Developed and maintained strong customer relationships to enhance client satisfaction and loyalty.
  • Conducted financial assessments to identify customer needs and recommend appropriate banking solutions.
  • Collaborated with team members to streamline branch operations, improving efficiency and service delivery.
  • Trained new staff on operational procedures and customer service best practices, fostering a supportive environment.
  • Implemented cross-selling strategies that increased product uptake among existing customers.
  • Conducted needs-based conversations to identify customer credit, deposit, and investment requirements.
  • Built relationships with customers by learning about financial needs, understanding life events, and goals and following up through proactive outreach and appointments.

Education

Associate of Arts - Social Work

University of California, Berkeley
Haifa , Israel
07-2009

Skills

  • Branch Management
  • Financial Analysis
  • Customer Service
  • Staff Supervision
      • Budget Management
      • Loan Processing
      • Sales Training
      • Operational Efficiency

    Certification

    • Certified Branch Manager - American Bankers Association
    • Financial Risk Manager - Global Association of Risk Professionals

    Languages

    Spanish
    Beginner (A1)
    Arabic
    Native or Bilingual
    French
    Beginner (A1)
    English
    Native or Bilingual
    Hebrew
    Native or Bilingual

    Timeline

    Assistant Branch Manager, Operations

    JP Morgan Chase Bank NA
    10.2022 - Current

    Branch Relationship Banker

    US Bank National Association
    01.2018 - 09.2022

    Associate of Arts - Social Work

    University of California, Berkeley

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