Maisa Swan
Post Falls,Idaho
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Aupair
Cultural Care
03.2022 - 03.2023
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Kept children's areas neat and clean.
- Assisted with housework such as laundry and cooking.
- Implemented daily routine to maintain structure and stability
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Prepared and accompanied children on outings and vacations, supervising playtime and other activities for safety purposes.
- Taught children basic life skills, manners and personal hygiene.
- Engaged with children on individual basis to build positive relationships.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Coordinated playdates and outings to meet children's physical and social needs.
- Encouraged children to be understanding and patient with others.
- Regularly traveled with family to help with vacation activities and childcare.
- Stayed current on toy and child-related recalls and safety warnings.
Help Desk Support Technician
Veti Technology
05.2021 - 01.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for Clients.
- Provided on-call support for critical issues related to [Software].
- Maintained and updated [Type] customer service database.
- Monitored systems in operation and quickly troubleshot errors.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Install and training how the Clients can use the company Software.
- Documented support interactions for future reference.
Office Administrative Assistant
Comunidade Inamar Education And Social Assistence
02.2016 - 04.2021
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Offered technical support and troubleshot issues to enhance office productivity.
- Set up conference rooms, technology, and materials to facilitate meetings.
- Conducted research to assist with routine tasks and special projects.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
Education
Associate of Science - Information Technology
University of Sao Paulo
Sao Paulo Brazil08.2021
Skills
- Behavior Redirection
- Rule Enforcement
- Filing
- Spreadsheet Development
- Meeting Support
- Departmental Support
- Configuring Devices
- Service Desk Team Management
- Tracking and Documentation
- Maintaining Clean Work Areas
- Educational Team Collaboration
Photograph, Painting, Spending time with family and Friends.
I love spending time with family and friends, Photograph, and painting.
Languages
Portuguese
Native or Bilingual
English
Professional Working
Spanish
Elementary
Timeline
Aupair
Cultural Care
03.2022 - 03.2023
Help Desk Support Technician
Veti Technology
05.2021 - 01.2022
Office Administrative Assistant
Comunidade Inamar Education And Social Assistence
02.2016 - 04.2021
Associate of Science - Information Technology
University of Sao Paulo