Mai Sai Thao
Otsego,MN
Summary
Dynamic Pharmacy Support Analyst with a proven track record at Hennepin Healthcare, excelling in inventory control and supplier relations. Enhanced efficiency through strategic purchasing and streamlined workflows, while fostering teamwork and collaboration. Recognized for problem-solving abilities and commitment to continuous improvement, ensuring optimal medication management and compliance with regulations.
Overview
16
16
years of professional experience
Work History
Pharmacy Support Analyst/Buyer
Hennepin Healthcare
09.2021 - Current
- Streamlined support processes for increased efficiency and faster issue resolution.
- Trained new support analysts, contributing to the overall growth and success of the team.
- Created user accounts and managed access control.
- Ensured adherence to federal regulations governing pharmaceutical procurement processes, such as DEA requirements or FDA guidelines for controlled substances handling procedures.
Pharmacy Technician
North Memorial Hospital
01.2020 - 12.2025
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Managed inventory levels, ensuring timely restocking of pharmaceuticals and supplies.
Pharmacy Technician
Sun Pharmacy
01.2018 - 01.2020
- Processed and filled medication orders accurately and efficiently.
- Collaborated with pharmacists to ensure optimal patient care and safety.
- Managed inventory levels, conducting regular checks for expired medications.
- Trained new staff on pharmacy protocols and operational procedures.
Pharmacy Technician
Target
10.2009 - 01.2018
- Managed medication inventory, ensuring availability of all necessary drugs.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Education
No Degree - Bachelor of Science
02-2027
Diploma - Pharmacy Technician
02-2009
Skills
- Remote support
- Purchasing strategies
- Cost analysis
- Product evaluation
- Teamwork and collaboration
- Ordering and purchasing
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Inventory control
- Adaptability
Languages
HMONG
Native or Bilingual
Timeline
Pharmacy Support Analyst/Buyer - Hennepin Healthcare
09.2021 - Current
Pharmacy Technician - North Memorial Hospital
01.2020 - 12.2025
Pharmacy Technician - Sun Pharmacy
01.2018 - 01.2020
Pharmacy Technician - Target
10.2009 - 01.2018
Rasmussen College - No Degree, Bachelor of Science
Anthem College - Diploma, Pharmacy Technician