Maisey Rasmussen
Spanish Fork,UT
Summary
I am a medical assistant with strong attention to detail and experience reviewing information, maintaining accurate records, and following detailed instructions. I am a bit of a perfectionist and take pride in putting my full effort into everything I do. I like making sure things are accurate, organized, and meet high standards rather than settling for just good enough. I am a quick learner who works well independently and with others.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Intermountain Health
Orem
05.2023 - Current
- Scheduled visits using Epic and coordinated provider calendars.
- Verified insurance information and updated patient demographics in registration systems.
- Prepared patient charts and organized front desk documents.
- Supported check-in and check-out processes for clinic visits.
- Answered calls and routed messages to care teams promptly.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Utilized technology and specialized software to maximize productivity.
- Maintained accurate records of services provided during each visit or procedure.
- Roomed patients and collected vital signs at Intermountain Health clinics.
- Prepared exam rooms and sanitized equipment following Intermountain Health standards.
- Assisted providers during examinations and minor procedures.
- Administered injections, medications and treatments as directed by the physician.
Patient Service Representative
Intermountain Healthcare
Orem, UT
10.2021 - Current
- Answered patient questions and fielded complaints to resolve issues.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Documented and managed patient information in computer system.
- Referred patients to appropriate professionals and services.
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
Family Nanny
Wright Thurston
Midway , UT
05.2021 - Current
- Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
- Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth.
- Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Transported children to and from school, extra-curricular activities and play-dates.
- Monitored playtime to prevent overuse of technology, television or other detrimental influences.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Went on family vacations to provide daily childcare services.
Manager Famous Footwear
Shawn Wright
Heber, UT
11.2016 - 05.2021
- Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
- Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
- Presented different categories of shoes and shoe care products and explained features, benefits and technical specs to generate sales.
- Unloaded truck, stocked merchandise and maintained aisles and product displays to foster neat, clean and organized aisles and sales floor.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Customer Service Representative
Wright Thurston
Orem, UT
01.2020 - 07.2020
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Assessed customer account information to determine current issues and potential solutions.
- Properly used excel, word, and Google docs to document customer sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Reviewed account and service histories to identify trends and issues.
- Set up and activated customer accounts.
Education
High School Diploma -
Wasatch High School
Heber, UT05.2019
Some College (No Degree) -
Utah Valley University
Orem, UTSkills
- Superior communication skills
- Working collaboratively
- Reliable and trustworthy
- Superior computer skills
- Customer Service
- Work ethic
- Flexible
- Friendly
Timeline
Medical Assistant
Intermountain Health
05.2023 - Current
Patient Service Representative
Intermountain Healthcare
10.2021 - Current
Family Nanny
Wright Thurston
05.2021 - Current
Customer Service Representative
Wright Thurston
01.2020 - 07.2020
Manager Famous Footwear
Shawn Wright
11.2016 - 05.2021
Some College (No Degree) -
Utah Valley University
High School Diploma -
Wasatch High School