Ma’isha Allen
New York,NY
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality.
Overview
13
13
years of professional experience
Work History
Bartender Assistant
Boozee Bar
03.2022 - Current
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Handled cash transactions accurately, maintaining proper accounting of sales figures.
- Assisted in training new staff members on bar procedures and best practices, improving overall team performance.
- Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
Head Barback
Lost and Found
01.2020 - 02.2022
- Reduced beverage waste by implementing proper pouring techniques and training new staff members.
- Contributed to increased sales by suggesting upselling opportunities to bartenders based on customer selections.
- Managed ice supply by consistently monitoring levels during peak hours and refilling as necessary to maintain optimal service speed.
- Collaborated with bartenders to ensure timely drink preparation and delivery for optimal guest experience.
Front End Supervisor
Whole Foods Market
08.2012 - 06.2017
- Recruit, hire, train and developed fifteen associates of all backgrounds ensuring excellent customer service and operational procedures.
- Achieve financial objectives by preparing an annual budget; tracking budget expenses; scheduling expenditures; analyzing variances; initiating corrective actions.
- Formulating pricing policies by reviewing merchandising activities; determining additional needed sales; authorizing clearance sales, and studying trends.
Education
Bachelor of Arts - Education and Business Administration
Dowling College
New York, NY04.2025
Skills
- Skilled in crafting a wide variety of cocktails, providing exceptional customer service, managing high-volume bar operations, and maintaining a clean, organized, and welcoming environment for guests
- Knowledgeable in responsible alcohol service, including checking IDs, monitoring guest consumption, and adhering to all local laws and safety regulations to ensure a safe and enjoyable environment”
- Proficient in handling cash and card transactions quickly and accurately behind the bar, balancing registers at shift end, and maintaining trust through precise money management in a busy, customer-focused environment
- Experienced in supervising teams, delegating tasks effectively, and training new staff to ensure consistent service standards, operational efficiency, and a positive team culture
Timeline
Bartender Assistant
Boozee Bar
03.2022 - Current
Head Barback
Lost and Found
01.2020 - 02.2022
Front End Supervisor
Whole Foods Market
08.2012 - 06.2017
Bachelor of Arts - Education and Business Administration
Dowling College
Similar Profiles
Kay WongKay Wong
Demi Chef at Merivale (Ash Street Cellar, Bar Topa, Bar Totti's, Bert's Bar & Brasserie)Demi Chef at Merivale (Ash Street Cellar, Bar Topa, Bar Totti's, Bert's Bar & Brasserie)
Kwanghee Joseph KimKwanghee Joseph Kim
Chef at Tomodachi 2.0 brunch cafe & Izakaya bar, Waterfront View modern grill & wine barChef at Tomodachi 2.0 brunch cafe & Izakaya bar, Waterfront View modern grill & wine bar
Thalia VazquezThalia Vazquez
Server at Bar Doko, Exclusive Japanese Whisky BarServer at Bar Doko, Exclusive Japanese Whisky Bar
Joanne FreedmanJoanne Freedman
Legal Secretary at Allen & Overy Shearman SterlingLegal Secretary at Allen & Overy Shearman Sterling
Katie RogersKatie Rogers
Head of Operations at OdysseyHead of Operations at Odyssey