Ma’isha Allen
Boozee Bar
New York,NY
13
years of professional experience
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality.
Work History
Bartender Assistant
4 Years 8 Months- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Handled cash transactions accurately, maintaining proper accounting of sales figures.
- Assisted in training new staff members on bar procedures and best practices, improving overall team performance.
- Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
Head Barback
2 Years 1 Month- Reduced beverage waste by implementing proper pouring techniques and training new staff members.
- Contributed to increased sales by suggesting upselling opportunities to bartenders based on customer selections.
- Managed ice supply by consistently monitoring levels during peak hours and refilling as necessary to maintain optimal service speed.
- Collaborated with bartenders to ensure timely drink preparation and delivery for optimal guest experience.
Front End Supervisor
4 Years 10 Months- Recruit, hire, train and developed fifteen associates of all backgrounds ensuring excellent customer service and operational procedures.
- Achieve financial objectives by preparing an annual budget; tracking budget expenses; scheduling expenditures; analyzing variances; initiating corrective actions.
- Formulating pricing policies by reviewing merchandising activities; determining additional needed sales; authorizing clearance sales, and studying trends.
Education
Bachelor of Arts - Education and Business Administration
Skills
Skilled in crafting a wide variety of cocktails
providing exceptional customer service
managing high-volume bar operations
and maintaining a clean
organized
and welcoming environment for guests.
Knowledgeable in responsible alcohol service
including checking IDs
monitoring guest consumption
and adhering to all local laws and safety regulations to ensure a safe and enjoyable environment.”
Proficient in handling cash and card transactions quickly and accurately behind the bar
balancing registers at shift end
and maintaining trust through precise money management in a busy
customer-focused environment.
Experienced in supervising teams
delegating tasks effectively
and training new staff to ensure consistent service standards
operational efficiency
and a positive team culture.
Timeline
Bartender Assistant
Boozee Bar
03.2022 - CurrentRead More
Head Barback
Lost and Found
01.2020 - 02.2022Read More
Front End Supervisor
Whole Foods Market
08.2012 - 06.2017Read More
Dowling College
Bachelor of Arts from Education and Business Administration
Read More