Summary
Work History
Education
Skills
Strategic Consultant- M.O.J.O. Consulting, LLC.
Software
Accomplishments
References
Timeline
Hi, I’m

Maisha B

Business Operations Strategist
Newark,NJ
Maisha B

Summary

Maisha is a seasoned Operations Strategist with over 9 years of experience, applying exceptional planning and problem-solving capabilities towards enhancing business initiatives and streamlining operational tasks. Maisha is results-driven and resilient in developing teams while improving processes and increasing productivity, bringing solid understanding of industry trends and a talent for implementing process improvements.

Work History

JUSTFUND

CLIENT OPERATIONS MANAGER
04.2023 - Current

Job overview

  • Defines key performance metrics and targets, creates reports and dashboards to derive insights into the health of the business, identify areas of growth and opportunity for CX Team, Sales and Operations.
  • Builds, refines and documents Customer Experience processes for an optimized customer journey in Hubspot or equivalent CRMs by improving and developing playbooks, creating process flow diagrams, identifying milestones and touchpoints for onboarding and service improvements.
  • Assists in the development of systems for regular platform and Hubspot quality control review to, update and maintain accuracy of application content and user data (Recently elected to HubSpot's Customer Advisory Board-2024)
  • Performs analyses across multiple data sets and identifies gaps in analytics to support the CX Team in expansion conversations, promote client retention and realize cross-sell & up-sell opportunities.
  • Stays abreast of industry trends and technology and explores opportunities to implement findings within JustFund’s current processes.
  • Works cross-functionally to maintain overall product health for clients, end users and internal stakeholders.

SHOPPABLE

DIRECTOR OF OPERATIONS
02.2023 - 04.2023

Job overview

  • Improved operational efficiency by streamlining processes and implementing innovative solutions collaboratively with Shoppable's executive team.
  • Led cross-functional teams for successful completion of projects and client deliverables resulting in increased productivity and ROI for clients.
  • Developed and executed strategic plans and managed cross-functional biz-ops data suite to achieve and track organizational goals and drive sustainable growth.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Worked directly with 20+ household brands (CPG clients & merchants) to streamline & manage custom product initiatives
  • Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.

SHOPPABLE

OPERATIONS MANAGER
10.2021 - 02.2023

Job overview

  • Executed operational tasks related to revenue generation (affiliate marketing, billing, customer & merchant operations)
  • Managed all-company analysis & data visualization projects (proficient in Google Data Studio, Google Analytics, PCI-compliant backend-UI data management, Excel, HubSpot)
  • Identified inter-departmental workflow inefficiencies, defined standard operating procedures, and created various documentation to enhance daily operations
  • Managed a team of strategic end-user support representatives at an incredibly fast-pace
  • Managed multi-dimensional UI-UX databases to ensure streamlined operational efficiency for clients & merchants
  • Conducted strategic research to implement and manage CRM platforms to support executive level process improvement initiatives
  • Hired & onboarded support representatives
  • Created training content & conducted a variety of inter-departmental skills trainings
  • Managed a variety of ad-hoc tasks relative to supporting broader business needs
  • PEO/Payroll Processing using JustWorks
  • Invoice & Reconciliation management for over 20 clients via Stripe and GoogleSuite

LEADERSHIP NEWARK

OPERATIONS MANAGER
08.2019 - 10.2021

Job overview

  • Oversaw all strategic and operational initiatives within the office to aid in continuous support of the organization's public policy fellowship programs, event management & daily operations
  • Maintained both a physical and online CRM database of a network of 10,000+ pertinent organizational contacts throughout Essex County (Little Green Light)
  • Handled contact between CEO and alumni base of 1000+
  • Handled donor management related to large digital & physical CRM/ marketing campaigns (Constant Contact)
  • Designed & launched a variety of campaigns for events & organizational initiatives (Canva, Adobe)
  • Handled manual accounts payable & invoice processing
  • Consulted & managed event committees to plan large-scale networking, fundraising, and public-policy events
  • Created a variety of programmatic content for the Leadership Newark's Youth fellowship program
  • Organized meetings/took minutes for the organization and its Board of Trustees
  • Assisted in conduction of annual audits
  • Researched, implemented, and provided technical support for virtual platforms during the organization’s events.

HELLOFRESH

STRATEGIC OPERATIONS TEAM LEAD
10.2016 - 08.2019

Job overview

  • Handled strategic project re-design & creation for customer care department
  • Completed and presented projects grounded in various methods of analysis as a proponent to business development
  • Oversaw B2B account management of two national non-profit organizations, with a plethora of other high-level clients on the roster
  • Managed a team of strategic operations representatives, BI & process improvement analysts to automate several functionalities within customer care
  • Trained & onboarded new team members
  • Coordinated events with local organizations to promote HelloFresh externally, notably Newark’s annual Lincoln Park Music Festival
  • Connected with regional/national couriers to streamline logistics communication for customer care & purchasers creating an automated process that defined the standard operating procedure for future initiatives.

NORTH STAR ACADEMY/ UNCOMMON SCHOOLS

OPERATIONS TEAM INTERN
04.2015 - 03.2017

Job overview

  • Assisted in the start-up of a middle school campus via summer internship under the supervision of the organization's Director of Operations
  • Provided clerical support for a multitude of elementary , middle, and high school campuses
  • Worked alongside the Office Manager to support in coordination of various initiatives relevant to students, staff and parents.
  • Provided support with the organization of staff lesson plans
  • Managed data entry for attendance
  • Formally trained in NJ state purchase order compliance

Education

THOMAS EDISON STATE UNIVERSITY
TRENTON, NJ

B.S. from ORGANIZATIONAL LEADERSHIP

University Overview

ESSEX COUNTY COLLEGE

A.S., PARALEGAL STUDIES
09.2015

University Overview

Skills

  • High-level organizational/, process improvement & project management skill
  • Proven adaptability to any administrative/operations-based work environment
  • Ability to steer objectives and execute team-oriented & individual goals with more than favorable outcomes
  • Exceptional analytical capabilities with an intermediate focus on Lean Six Sigma principles (DMAIC)
  • Novice SQL querying knowledge
  • Cross-functional collaboration

Strategic Consultant- M.O.J.O. Consulting, LLC.

Strategic Consultant- M.O.J.O. Consulting, LLC.

I am passionate about building back into the community that has nurtured my passions. In 2021, I co-founded MOJO consulting. MOJO is a black-owned and operated consulting firm dedicated to helping small business owners and non-profit organizations led by people of color increase operational efficiency by developing marketing strategy, organizing CRM systems, streamlining organizational workflows and offering dedicated administrative support.

Software

Google Suite (Looker Studio & Google Analytics

Insperity PEO, JustWorks & JustWorks Hours PEO

HubSpot, Zendesk Monday, Salesforce Marketplace CRM Systems

Atlassian, Jira

Website Development Apps

Custom API Integrations

Custom Built OMS & Other Relational Platforms

Accomplishments

Accomplishments
  • Elected to HubSpot's 2024 Customer Advisory Board
  • Mielle Organics “More Than a Strand” Global Entrepreneurship Program Scholarship Recipient & Program Alumni
  • Featured as one of HelloFresh's 'rising stars' in HelloFresh's 2017 global non-financial report
  • Managed Operations for HelloFresh’s landmark B2B Initiative (Assisted in generation of nearly $500k in revenue for leading meal kit company in fiscal year (2018) through work with various 501(c)3 organizations.
  • Connected HelloFresh as a sponsor to Newark’s Lincoln Park Music Festival (2019)
  • Featured in RWJ Barnabas Health Network Documentary regarding Food Access and Equity in Newark: 'Food for Thought: The Path to Food Security in Newark'
  • Featured in an article for Destination Newark Magazine with HelloFresh to recognize the company as 'One of the Best Places to Work in Newark'

References

References
References available upon request.

Timeline

CLIENT OPERATIONS MANAGER
JUSTFUND
04.2023 - Current
DIRECTOR OF OPERATIONS
SHOPPABLE
02.2023 - 04.2023
OPERATIONS MANAGER
SHOPPABLE
10.2021 - 02.2023
OPERATIONS MANAGER
LEADERSHIP NEWARK
08.2019 - 10.2021
STRATEGIC OPERATIONS TEAM LEAD
HELLOFRESH
10.2016 - 08.2019
OPERATIONS TEAM INTERN
NORTH STAR ACADEMY/ UNCOMMON SCHOOLS
04.2015 - 03.2017
THOMAS EDISON STATE UNIVERSITY
B.S. from ORGANIZATIONAL LEADERSHIP
ESSEX COUNTY COLLEGE
A.S., PARALEGAL STUDIES

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