Maisha Davis
Ellenwood,United States
Summary
Meticulous professional with many years of experience managing and maintaining records. Demonstrated expertise at organizing, distributing, and archiving records following applicable policies and regulations. Enhanced daily operations by identifying and addressing areas for improvement.
Overview
26
26
years of professional experience
Work History
Client Services
Transworld Systems, Inc.
Peachtree Corners, GA
10.1998 - Current
- Performed administrative tasks such as filing documents and responding to emails.
- Managed client accounts by providing accurate data entry services.
- Adhered to all applicable laws and regulations while performing job duties.
- Maintained customer records in the database system.
- Created spreadsheets containing client contact information and case details.
- Reviewed and organized legal documents such as pleadings, motions, briefs, and correspondence.
- Assisted attorneys with research, document production, document review, and other tasks related to litigation support.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Verified accuracy of data entered into company systems.
- Researched solutions using available resources including internal databases and external sources.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Personalized client experience, identifying unique needs and providing information and services to match.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Resolved contract and billing system inconsistencies, identifying discrepancies and requesting corrections.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Updated system with order specifics and customer details, preferences, and billing information.
- Took special orders in person and over telephone, generating additional revenue every month.
Vendor Network Representative
Transworld Systems, Inc.
Peachtree Corners, GA
10.2009 - 10.2016
- Coordinated document production process including electronic filing systems.
- Reviewed legal documents for accuracy and completeness, ensuring compliance with applicable laws and regulations.
- Prepared, filed, served, and tracked all legal documents as needed.
- Responded promptly to requests from attorneys regarding document preparation needs.
- Organized physical files, scanned documents into electronic format, and maintained the system of organization within the office.
- Proofread all legal documents for content accuracy and formatting consistency prior to submission or filing.
- Verified accuracy of legal forms prior to filing or submitting them to clients.
- Collaborated with other departments within the firm to ensure timely delivery of requested materials.
- Identified discrepancies between original versions of legal documents and their updated counterparts.
- Assisted attorneys in researching case law, preparing pleadings and other legal documents.
- Maintained client files and databases to ensure up-to-date records of all documentation.
- Created organized filing system for legal documentation.
- Responded to client calls and inquiries to deliver applicable information.
- Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
- Organized and prepared case exhibits and evidence for trial.
- Created and updated case management and client account databases.
- Organized legal documents in company filing systems and databases.
- Stayed abreast of changes in legislative and regulatory guidelines.
Education
General Studies
Georgia Military College - Milledgeville
Milledgeville, GASkills
- Client Services
- Client services quality
- Client Service Records
- Client liaison
Affiliations
Interior design is a hobby that brings me great joy. It allows me to visit websites and home decor stores to find odd pieces to add to a room. Sometimes it takes that one item to start a discovery of creating new space. A pop of color such as drapes and pillows can add volume to a room. A design emphasizes how beautiful and inviting a room or home can become.
Accomplishments
Regulatory assessment
FDCPA assessment
Soldier and Sailors Act
Timeline
Vendor Network Representative
Transworld Systems, Inc.
10.2009 - 10.2016
Client Services
Transworld Systems, Inc.
10.1998 - Current
General Studies
Georgia Military College - Milledgeville