Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maisha Hubbard

Portsmouth,VA

Summary

Seasoned Customer Support Representative with 5 years of experience in high-volume settings, adept at managing payments, account information, and troubleshooting. Excelled in providing quality service, training new employees, and handling payment reconciliations. Actively seeking a Customer Service Rep role to leverage expertise in customer interaction and support. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Data Entry Clerk

VDOT
07.2023 - Current
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Created and maintained data entry logs to track data entry activities.
  • Entered detailed customer and transaction data for enhanced record-keeping and analysis.
  • Contributed to customer satisfaction, resolving inquiries and issues with prompt data retrieval.

Lead Sales Associate/Key Holder

Virginia ABC
05.2020 - Current
  • Oversee daily store operations, ensuring adherence to operational standards and achievement of business objectives
  • Conduct financial document management and payment reconciliations to maintain accurate records
  • Train new staff members, emphasizing customer service excellence and compliance with store policies.
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.

Customer Support Representative

Quality Value Convenience
08.2021 - 01.2024
  • Accurately processed and managed payment and account information, ensuring data integrity in a high-volume environment
  • Delivered consistent, quality customer service by adhering to established service standards and protocols
  • Resolved troubleshooting issues effectively, enhancing customer satisfaction and retention.

Extern

Bhowmik Medical
01.2018 - 01.2018
  • Managed multi-line phone system, ensuring prompt response to patient inquiries about accounts and scheduling
  • Provided support during patient procedures, contributing to efficient and effective patient care
  • Maintained accurate patient records through diligent charting and documentation practices.

Education

Bachelor of Science in Business Administration, Entrepreneurship -

Strayer University
03.2021

Associates of Occupational Science, Medical Assisting -

Centura College
04.2018

Skills

  • Data Entry - 60 Words/Minute
  • Problem Solving Proficient
  • Technologically Literate
  • Attentive to Detail and Organization
  • Proficient in Verbal and Written Communication
  • Result Oriented
  • Team Player
  • Emotionally Intelligent
  • Efficient
  • Collaborative
  • Analytical
  • Fast Paced
  • Independent
  • Enthusiastic
  • Proactive and Self Motivated
  • Record Keeping

Certification

  • Registered Medical Assistant Certification, American Medical Technologists, 04/01/18
  • Phlebotomy Certification, National Healthcare Association, 11/01/17

Timeline

Data Entry Clerk

VDOT
07.2023 - Current

Customer Support Representative

Quality Value Convenience
08.2021 - 01.2024

Lead Sales Associate/Key Holder

Virginia ABC
05.2020 - Current

Extern

Bhowmik Medical
01.2018 - 01.2018

Bachelor of Science in Business Administration, Entrepreneurship -

Strayer University

Associates of Occupational Science, Medical Assisting -

Centura College

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Maisha Hubbard