Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
20
20
years of professional experience
Work History
Tax Specialist
H&r Block
Beaufort, SC
12.2019 - Current
Prepared and filed federal and state tax returns for individuals and small businesses.
Analyzed complex tax situations to provide tailored solutions for clients.
Educated clients on tax strategies to maximize deductions and minimize liabilities.
Reviewed client financial documents for accuracy and compliance with IRS regulations.
Conducted ongoing professional development activities to stay current with changing industry trends, legislation, rules, regulations affecting taxation practices.
Supported company growth by participating in business development efforts targeting new clientele in need of specialized tax services.
Customer Service Representative
Publix
Beaufort, SC
02.2006 - Current
Resolved customer inquiries efficiently, ensuring high satisfaction levels.
Assisted in training new team members on service protocols and systems.
Handled complex transactions accurately, minimizing errors during checkout processes.
Collaborated with management to streamline service procedures, improving workflow efficiency.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.