Maisha Jenkins
Seabrook,SOUTH CAROLINA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
20
20
years of professional experience
Work History
Tax Specialist
H&r Block
Beaufort, SC
12.2019 - Current
- Prepared and filed federal and state tax returns for individuals and small businesses.
- Analyzed complex tax situations to provide tailored solutions for clients.
- Educated clients on tax strategies to maximize deductions and minimize liabilities.
- Reviewed client financial documents for accuracy and compliance with IRS regulations.
- Conducted ongoing professional development activities to stay current with changing industry trends, legislation, rules, regulations affecting taxation practices.
- Supported company growth by participating in business development efforts targeting new clientele in need of specialized tax services.
Customer Service Representative
Publix
Beaufort, SC
02.2006 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Assisted in training new team members on service protocols and systems.
- Handled complex transactions accurately, minimizing errors during checkout processes.
- Collaborated with management to streamline service procedures, improving workflow efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science -
University of Phoenix
Phoenix, AZ06-2025
Bachelor of Science - Business
TCL
Beaufort, SC05-2019
Skills
- Tax advisory services
- Tax process improvement
- Indirect taxation
- Documentation skills
- Tax software proficiency
- Tax preparation
- Accounting principles
- Tax law
Timeline
Tax Specialist
H&r Block
12.2019 - Current
Customer Service Representative
Publix
02.2006 - Current
Bachelor of Science -
University of Phoenix
Bachelor of Science - Business
TCL