Maisha Martin-Smith
Palm Coast,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Administrator
Garden of Faith Preschool
Bunnell, FL
07.2023 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Educated staff on organizational mission and goals to help employees achieve success.
Compliance Specialist
The Early Learning Coalition of Flagler and Volusia
Daytona Beach, FL
03.2021 - 07.2023
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Supported team by pitching in to complete special projects.
- Managed quality programs to reduce overdue compliance activities.
Consumer Access Specialist (Overnight)
Advent Health
New Smyrna Beach, FL
12.2021 - 01.2023
- Enhanced data accuracy in patient records through meticulous documentation of access-related information.
- Streamlined the registration process for new patients, resulting in reduced wait times and increased satisfaction.
- Addressed concerns raised by patients or caregivers promptly, fostering strong relationships built on trust and mutual respect.
Customer Service Representative (Remote)
Source Point Mortgage
11.2020 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Lead Teacher
La Petite
Port Orange, FL
10.2018 - 10.2020
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Lead Toddler Teacher
KinderCare
Ormond Beach, FL
03.2017 - 08.2018
- Created a nurturing classroom environment that supported the social-emotional growth of young learners.
- Developed strong relationships with parents through regular communication, resulting in increased involvement in their children''s education.
- Increased child engagement with creative lesson plans tailored to individual needs and interests.
Cashier/Sales Floor Representative, & Guest Service
Target
Port Orange, FL
10.2015 - 01.2017
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business..
Education
Bachelors of Science - Supervision Management
Daytona State College
Daytona Beach, FL05.2019
Skills
- Customer service
- Data entry
- Attention to detail
- Personable and approachable
- Time management
- Problem-solving
Other Information
I certify that I can type 50+ words per minute and that the information within this resume is accurate.
Job Related Training
- Collection of data
- Director Credential
- Mentor
- Pre-K Observer Certified
- Infant Observer Certified
- Toddler Certified
Timeline
Administrator
Garden of Faith Preschool
07.2023 - Current
Consumer Access Specialist (Overnight)
Advent Health
12.2021 - 01.2023
Compliance Specialist
The Early Learning Coalition of Flagler and Volusia
03.2021 - 07.2023
Customer Service Representative (Remote)
Source Point Mortgage
11.2020 - 02.2022
Lead Teacher
La Petite
10.2018 - 10.2020
Lead Toddler Teacher
KinderCare
03.2017 - 08.2018
Cashier/Sales Floor Representative, & Guest Service
Target
10.2015 - 01.2017
Bachelors of Science - Supervision Management
Daytona State College