MAISHA RANDOLPH
Houston,TX
Summary
Detail-oriented banking professional with 10+ years of experience supporting client relationships, account servicing, and financial operations within Regions Bank and JPMorgan Chase. Currently a Priority Banker with proven ability to provide administrative and client support to high-value relationships, manage account documentation, and process transactions with accuracy and compliance. Strong background in supporting internal partners, handling customer inquiries, and maintaining detailed account records. Highly skilled in multitasking, prioritization, and working independently in fast-paced environments—well-suited to support Relationship Managers in Home Builder Finance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Priority Banker
Regions Bank
04.2025 - Current
- Provide direct support to high-value clients by handling account inquiries, service requests, and transactional needs via phone
- Assist with preparation and processing of account documentation, ensuring completeness and compliance with bank policies
- Perform account servicing tasks including account maintenance, updates, and transaction processing
- Partner with Relationship Managers and internal teams to resolve client issues and ensure timely follow-up
- Identify client needs and support cross-selling efforts by recommending appropriate banking products
- Maintain accurate and detailed client records while adhering to confidentiality standards
- Manage multiple priorities in a high-volume environment while consistently meeting performance metrics
Branch Complaint Escalation Group
JPMorgan Chase
03.2023 - 11.2024
- Handled escalated client inquiries, providing timely resolution and clear communication
- Conducted detailed research on accounts and transactions to support issue resolution
- Documented case activity thoroughly to ensure compliance and audit readiness
- Collaborated with internal partners to resolve complex service and account issues
Wire Transfer Specialist
JPMorgan Chase
09.2018 - 03.2023
- Processed domestic and international fund transfers with strict adherence to regulatory requirements
- Verified transaction details and maintained accurate documentation for all transfers
- Partnered with internal teams to resolve transfer issues and ensure timely completion
- Demonstrated strong attention to detail in high-risk, high-volume transaction processing
Private Client Account Specialist
JPMorgan Chase
07.2017 - 09.2018
- Supported high-net-worth clients with account servicing and transactional requests
- Assisted with account documentation and ensured accuracy of client records
- Delivered personalized service while maintaining confidentiality and compliance
Consumer Online Technical Support
JPMorgan Chase
01.2015 - 07.2017
- Assisted customers with online banking access and account-related inquiries
- Resolved issues efficiently while maintaining a high level of customer satisfaction
- Documented all interactions in accordance with compliance standards
Account Specialist I
JPMorgan Chase
05.2013 - 01.2015
- Provided account servicing support including transactions, maintenance, and inquiries
- Maintained accurate documentation and ensured compliance with procedures
- Delivered consistent service in a high-volume environment
Education
Associate of Applied Science - Computer Electronic Engineering Technology
ITT Technical Institute
Houston, TXSkills
- Administrative & Relationship Manager Support
- Account & Loan Documentation Processing
- Client Service (Phone & In-Person Support)
- Account Maintenance & Record Management
- Fund Transfers & Transaction Processing
- Cross-Selling Support & Opportunity Identification
- Regulatory Compliance & Confidentiality
- Time Management & Task Prioritization
- CRM Systems & Microsoft Office Suite
- Problem Solving & Analytical Thinking
Certification
NMLS #7213216
LEADERSHIP & INITIATIVES
- Peer Coach, Leadership Development Program
- Led workflow improvement efforts to increase efficiency and accuracy
- Why this version will get attention:
- Mirrors job description language (documentation, admin support, RM support)
- Emphasizes transaction processing + account maintenance (exact match)
- Highlights client interaction + cross-selling (they explicitly want this)
- Shows independence + multitasking (key competency section match)
- Positions you as an internal, low-risk promotion candidate
- If you want next-level impact, I can:
- Turn this into a 1-page internal promotion resume (very powerful)
- Write a short internal email to the hiring manager
- Or create a cover letter that subtly positions you above external candidates
Timeline
Priority Banker
Regions Bank
04.2025 - Current
Branch Complaint Escalation Group
JPMorgan Chase
03.2023 - 11.2024
Wire Transfer Specialist
JPMorgan Chase
09.2018 - 03.2023
Private Client Account Specialist
JPMorgan Chase
07.2017 - 09.2018
Consumer Online Technical Support
JPMorgan Chase
01.2015 - 07.2017
Account Specialist I
JPMorgan Chase
05.2013 - 01.2015
Associate of Applied Science - Computer Electronic Engineering Technology
ITT Technical Institute