Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Maisha Spears

SANTA CLARA,CA

Summary

Dynamic Application Development Analyst with a proven track record at ChimeChase Bank, excelling in performance analysis and application integration. Recognized for mentoring teams and enhancing user satisfaction through effective communication and streamlined processes. Adept at coding and fostering collaboration, driving successful project outcomes while ensuring adherence to security best practices.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Application Development Analyst

ChimeChase Bank /Bank of America
10.2011 - Current
  • Mentored junior team members, fostering an environment conducive to skill growth and knowledge sharing.
  • Contributed to successful project outcomes by providing technical expertise throughout the development process.
  • Maintained up-to-date documentation of application features, ensuring ease of use for all stakeholders involved in ongoing projects.
  • Streamlined development processes for increased efficiency and faster project completion.
  • Designed best practice documentation for development.
  • Conducted comprehensive performance analyses to identify bottlenecks, ultimately enhancing system efficiency.
  • Supported end-users with prompt troubleshooting assistance, minimizing downtime due to technical issues.
  • Maximized user satisfaction with well-designed, user-friendly interfaces and clear documentation.
  • Enhanced application functionality by identifying areas for improvement and implementing modifications.
  • Participated in design and planning exercises for future software rollouts.
  • Facilitated smooth transitions between software versions through effective change management strategies.
  • Developed prototypes for stakeholder approval, resulting in clearer expectations and fewer revisions during the development process.

Sales Representative

Self Employed Services
08.2006 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Certified Nursing Assistant

In Home Supportive Services
04.2002 - Current
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.

HR Manager

MGM Resort
02.2018 - 06.2021
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
  • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
  • Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
  • Guided leaders and employees on company policies, programs, benefits and salary administration.
  • Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Led decision-making and implementation of HR policies, procedures, programs and functions.

Education

Medical Assistant - Nursing Science

Heald College
CA
02.2007

Skills

  • Security best practices
  • Client communication
  • Application integration
  • Business process improvement
  • Applications development
  • Developer training oversight
  • Automated testing
  • Data analytics
  • Performance analysis
  • External solution integration
  • Development framework formulation
  • Technical review leadership
  • Version control
  • Code optimization
  • Verbal and written communication
  • Customer support
  • Team building
  • System upgrades
  • Coding
  • Multitasking
  • Reliability
  • Adaptability and flexibility
  • Decision-making
  • Professionalism
  • Interpersonal communication
  • HTML

Accomplishments

  • Supervised team of Number staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of Number in the development of Project name.
  • Won Amazon's CodeNinja Programming Contest.
  • Provided enhancements which reduced the number of clicks within the applicant tracking system.
  • Tapped to supervise a $Number project after the manager resigned and delivered it successfully on time.
  • Successfully completed Name of project within budget and ahead of schedule.
  • Promoted to Senior Software Developer within Number months of employment.
  • Developed Internal tool, resulting in a Number% increase in employee productivity.
  • Resolved product issue through consumer testing.
  • Achieved Result through effectively helping with Task.

Certification

  • C Language Certification
  • CNA - Certified Nurse Assistant
  • OSHA Forklift Certified
  • CPA - Certified Public Accountant
  • ACCA - Association of Chartered Certified Accountants
  • CFSA - Certified Financial Services Auditor

Languages

Japanese
Elementary
Czech
Professional Working
Spanish
Elementary
Romanian
Limited Working

Timeline

HR Manager

MGM Resort
02.2018 - 06.2021

Application Development Analyst

ChimeChase Bank /Bank of America
10.2011 - Current

Sales Representative

Self Employed Services
08.2006 - Current

Certified Nursing Assistant

In Home Supportive Services
04.2002 - Current

Medical Assistant - Nursing Science

Heald College

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Maisha Spears