Work History
Education
Skills
Projects
Accomplishments
Timeline
Generic

Maisha Sultana

Brooklawn,New Jersey

Work History

IT Technical Assistant

College of Computing and Information Drexel
Philadelphia
04.2024 - Current
  • Integration: Integrated third-party applications with MS Office (Word, Excel) for enhanced functionality.
  • Troubleshooting: Conducted software and hardware troubleshooting; performed Mac and Windows imaging/re-imaging.
  • Active Directory: Managed user setup, group policy configurations, and security updates in Active Directory.
  • Data Protection: Implemented encrypted backup procedures for HDDs and SSDs to ensure data safety.
  • IT Management: Utilized Microsoft Endpoint Configuration Management and Snipe-IT to manage IT infrastructure.

Sales Advisor

Best Buy
Deptford, New Jersey
06.2024 - Current
  • Data Analysis: Analyzed sales data and customer feedback, boosting quarterly sales by 15%.
  • Product Expertise: Maintained updated knowledge of industry developments and competitive technology products and services offerings.
  • Sales Tools: Used Salesforce and ERP systems to streamline processes and improve efficiency.
  • Utilized strong multitasking skills to handle simultaneous customer calls and inquiries with professionalism.

Education

Bachelor of Science - Computer Science

Drexel University
Philadelphia, PA
06.2027

Skills

  • Operating Systems: Windows, Linux, and MacOS
  • Programming Languages: Python, HTML, CSS, JavaScript
  • Tech stack: Visual Studio Code, GitLab, Replit , VS Code,
  • Other Technical skills: Microsoft Configuration Manager (MCM), Microsoft Endpoint Configuration Management (SCCM), Microsoft Remote Desktop, Microsoft Teams, Discord, VPN Troubleshooting, Data Backup and Encryption, Microsoft Excel, 3D printing, Snipe-IT

Projects

Digital Development Camp Associate | Jun 2023 – Jul 2023 ( Paid)

  • Coordination: Facilitated daily camp activities, managed lessons, guest speaker presentations, and project sessions for Cyber Security, Full Stack Development, and Data Science tracks.
  • Support: Assisted lead instructors in delivering curriculum, guiding campers through website design, data science, and human-computer interaction projects.
  • Community Building: Fostered a positive learning environment, promoted collaboration, and teamwork among campers.

Solar device making - Project Lead the Way, Gloucester City, NJ, 09/2020, 06/2022, 

  • Led a collaborative project focused on solar power to create a car functioning on solar power.
  • Designed hardware parts of the car and coded scripts to follow the vision for the project.
  • Facilitated hands-on learning experiences for team members, fostering skill development in engineering principles and solar technology while promoting teamwork and problem-solving abilities.

Accomplishments

Honors and Awards: GHS Honors Academic Award 2021, GHS Honors Academic Award 2022, Seal of Biliteracy

Languages: English (Fluent), Bengali (Fluent), Urdu (Speaking), Hindi (Speaking)

Timeline

Sales Advisor

Best Buy
06.2024 - Current

IT Technical Assistant

College of Computing and Information Drexel
04.2024 - Current

Bachelor of Science - Computer Science

Drexel University

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Maisha Sultana