Maisie Scriven
Ogden,UT
Summary
Driven professional with a robust background in customer service at Big Lots, childcare education at Discovery Clubhouse, and animal grooming at The Little Dog House. Excelled in conflict mediation, problem resolution, and Microsoft Excel, enhancing customer loyalty, student success, and pet care standards. Demonstrated exceptional critical thinking and staff training skills, significantly improving operational efficiency and client satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Big Lots
07.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Childcare Teacher
Discovery Clubhouse
06.2022 - 04.2023
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Increased student participation by implementing creative and interactive learning activities.
- Supported diverse student needs through differentiated instruction strategies, ensuring academic success for all learners.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Mentored new teachers, sharing best practices and providing guidance on effective classroom management techniques.
- Implemented hands-on learning experiences to reinforce key concepts and improve retention rates among students.
- Collaborated with colleagues to develop cross-curricular projects, fostering a deeper understanding of subject matter.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Continually sought professional development opportunities to stay current in educational research and best practices, applying this knowledge to enhance teaching effectiveness.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Led after-school tutoring sessions for struggling students, helping them catch up on missed content and build confidence in their abilities.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Gathered materials and resources to prepare for lessons and activities.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Implemented curriculum to enhance classes with learning-focused activities.
- Utilized technology to develop instructional materials and activities for children.
- Established positive relationships with students and families.
- Supported students in developing self-esteem and self-confidence.
- Incorporated music, art and literature into curriculum.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Implemented age-appropriate curricula to meet needs of young learners.
Animal Groomer
The Little Dog House
07.2021 - 06.2022
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Facilitated client consultations, precisely determining their specific grooming preferences and requirements to ensure satisfaction with the final results.
- Mentored junior groomers, sharing expertise in handling different breeds and coat types while emphasizing safety precautions.
- Adapted grooming techniques based on individual animal temperament, size, breed, or special needs considerations.
- Utilized various grooming tools and techniques, achieving desired results for clients'' pets.
- Built rapport with difficult-to-handle pets using patience and positive reinforcement techniques tailored to their unique personalities.
- Educated pet owners on proper at-home grooming practices, promoting healthy habits for long-term pet care.
- Maintained a clean and sanitary work environment, adhering to strict hygiene protocols for the safety of both animals and staff members.
- Safely handled a variety of animals, ensuring their comfort during grooming sessions and minimizing stress.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
Education
Bachelor of Science - Social Work
Weber State University
Ogden, UT06.2028
CPR/ First Aid
Red Cross
Ogden, UT02.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Microsoft Excel
- Microsoft PowerPoint
- Staff Training
- Conflict Mediation
Community Involvement and Special Interests
When I see a need, I do my best to help.
- Volunteer to help the homeless
- Voice for Underprivileged children and families
- Member for the Drug Free Youth Federation of America
- Coordinating community parties for underprivileged children and families
- Volunteer with Project Success
- Volunteer Northern Utah Coalition inc; HIV/Aids Project
- New Zions Youth Ministry; Back to School , Choir, Vacation Bible School Teacher
- Weber State University Black Cultural center
- Successfully managed a team of minors to achieve a profit of $2000.00 PLUS $3500.00 raised for Primary Children's Hospital
Timeline
Customer Service Representative
Big Lots
07.2023 - 05.2024
Childcare Teacher
Discovery Clubhouse
06.2022 - 04.2023
Animal Groomer
The Little Dog House
07.2021 - 06.2022
Bachelor of Science - Social Work
Weber State University
CPR/ First Aid
Red Cross