Maisie Sherman
Hampton Bays
Summary
Dynamic and energetic professional recognized for cultivating loyal customer relationships and delivering exceptional experiences while adhering to company policies. Thrives in fast-paced, high-volume environments with a strong commitment to excellence. Expertise in customer service, time management, and communication, coupled with a proven ability to troubleshoot issues effectively and develop successful solutions. Passionate about enhancing customer experiences and driving business success through dedication and innovative problem-solving.
Overview
7
7
years of professional experience
Work History
Hostess
Shippy's Restaurant
10.2025 - Current
- Managed guest reservations and seating arrangements to optimize dining flow
- Greeted and welcomed guests, ensuring a warm and inviting atmosphere
- Coordinated with kitchen staff to communicate wait times and special requests
- Handled guest inquiries and concerns to enhance overall dining experience
- Monitored dining area for cleanliness and readiness, addressing issues promptly
Hostess
The Seafood Shanty
08.2025 - 10.2025
- Trained new host/hostess team members on proper greeting procedures, seating protocols, and customer service standards
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Managed the seating chart efficiently to ensure optimal use of available tables
- Provided accurate wait time estimates to guests, managing expectations in a professional manner
Cashier/Customer Service Representative
The Quarterdeck
05.2025 - 10.2025
- Efficiently processed customer orders and payments using a point-of-sale (POS) system
- Maintained accurate cash drawer balance, reconciling transactions at the end of each shift
- Handled guest complaints professionally, offering solutions to ensure customer satisfaction
- Trained new hires on POS system operation, cash handling procedures, and customer service standards
- Maintained cleanliness and organization of cashier station, ensuring a professional appearance at all times
Farmstand Clerk
The Grey Barn
01.2024 - 12.2024
- Handled high-volume shifts without compromising quality service.
- Provided exceptional customer service by addressing and resolving guest concerns.
- Followed safety, sanitization, and food handling guidelines.
- Showcased in depth product knowledge.
- Processed cash, credit card, and gift card transactions securely using POS software.
- Maintained knowledge of current menu offerings, ingredients, preparation methods, and dietary restrictions.
- Reconciled daily cash receipts against sales reports.
Server
Masonic Lodge
12.2018 - 12.2021
- Managed dinner service at multiple tables efficiently, demonstrating strong multitasking skills.
- Followed safety, sanitization, and food handling guidelines.
- Collaborated with kitchen staff to ensure timely delivery of orders.
- Supported bussers with table-cleaning during high-volume shifts.
- Answered customer inquiries about menu items and provided recommendations.
- Greeted customers upon arrival and escorted them to their tables.
Barista
Edgartown Meat and Fish
05.2019 - 09.2019
- Provided exceptional customer service, handling inquiries and concerns with professionalism.
- Monitored equipment performance and performed basic maintenance tasks.
- Managed cash register operations with accuracy.
- Trained new staff members on coffee preparation and customer service protocols.
- Cultivated loyal customer base through personalized service and product knowledge.
- Trained new workers in correct use of equipment, customer service techniques and beverage recipes.
Education
High School Diploma -
The Grove School
Madison, CTSkills
- Customer service expertise
- Flexible and adaptable
- Fast learning
- Multi-tasking and organization
- Strong verbal and written communication
- Thrives in high volume, fast-paced environments
- Phone etiquette
- Customer relationship building
Timeline
Hostess
Shippy's Restaurant
10.2025 - Current
Hostess
The Seafood Shanty
08.2025 - 10.2025
Cashier/Customer Service Representative
The Quarterdeck
05.2025 - 10.2025
Farmstand Clerk
The Grey Barn
01.2024 - 12.2024
Barista
Edgartown Meat and Fish
05.2019 - 09.2019
Server
Masonic Lodge
12.2018 - 12.2021
High School Diploma -
The Grove School