Maisilyn Grantham
Brooklyn,NY
Summary
Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Detail-oriented Housekeeper with 12 years' experience in the porter industry. Adept at managing teams of up to 10 housekeepers. Committed to ensuring positive guest experiences.
Overview
10
10
years of professional experience
Work History
Porter/Maintance
North Shore Hospital
03.2015 - 04.2023
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Customer Service Representative
John Law Firm
05.2013 - 03.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
High School Diploma -
Norman Manley
Kingston Jamaica09.1983
Skills
- Project Estimation and Bidding
- Mechanical Expertise
- Problem-Solving Ability
- Safety Awareness
Timeline
Porter/Maintance
North Shore Hospital
03.2015 - 04.2023
Customer Service Representative
John Law Firm
05.2013 - 03.2015
High School Diploma -
Norman Manley
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