Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maison Sweet

Acushnet,MA

Summary

Dynamic Shift Manager with a proven track record at Five Guys, excelling in employee training and quality assurance. Recognized for enhancing operational efficiency and fostering a positive work conditions. Skilled in critical thinking and adept at handling customer complaints, ensuring exceptional service and satisfaction in fast-paced settings. Exceeding expectations in under pressure and rapidly changing environments.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Manager

Five Guys
10.2025 - Current
  • Supervised daily operations to ensure compliance with food safety and quality standards.
  • Trained and mentored team members on efficient service practices and menu knowledge.
  • Managed inventory levels, reducing waste through effective stock rotation strategies.
  • Collaborated with management to develop operational improvements that increased overall efficiency.
  • Led shift meetings to communicate goals, expectations, and provide feedback for continuous improvement.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Server

Towne Tavern
07.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Server

Paisanos
04.2024 - 06.2025
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Shift Leader

Tropical Smoothie Cafe
12.2021 - 10.2024
  • Oversaw daily operations to ensure smooth workflow and high-quality service.
  • Trained and mentored team members to enhance performance and customer engagement.
  • Implemented process improvements that enhanced efficiency and reduced wait times.
  • Enforced health and safety standards to maintain a safe working environment.
  • Addressed customer inquiries and resolved issues to foster positive experiences.

Server

Grille 58
12.2022 - 02.2024
  • Delivered exceptional customer service by promptly addressing guest inquiries and requests.
  • Managed food and beverage orders efficiently, ensuring accuracy and timely delivery to tables.
  • Collaborated with kitchen staff to maintain smooth service flow during peak hours.
  • Trained new team members on menu offerings, service standards, and operational procedures.
  • Assisted in maintaining cleanliness and organization of dining areas, contributing to overall guest satisfaction.
  • Resolved guest complaints effectively, enhancing overall dining experience through attentive service.

Busser

Pasta House
11.2019 - 03.2020
  • Supported dining room operations by promptly clearing tables and resetting for new guests.
  • Assisted waitstaff in delivering food and beverages, ensuring timely service to enhance guest experience.
  • Maintained cleanliness of dining areas, adhering to health and safety standards throughout shifts.
  • Communicated effectively with team members to address guest needs and ensure satisfaction.

Education

High School Diploma -

Fairhaven High School
Fairhaven, MA
06.2023

Skills

  • Customer service focus
  • Employee training
  • Workplace safety
  • Energetic and enthusiastic
  • Handling customer complaints
  • Quality assurance
  • Quick and Adaptable
  • Critical thinking
  • Thrives under pressure
  • Shift checklists

Certification

  • ServSafe Certified
  • Allergen Awareness Certification
  • Choke Certified
  • Sexual Harassment and Discrimination Certified
  • Tips Certification

Timeline

Shift Manager

Five Guys
10.2025 - Current

Server

Towne Tavern
07.2025 - Current

Server

Paisanos
04.2024 - 06.2025

Server

Grille 58
12.2022 - 02.2024

Shift Leader

Tropical Smoothie Cafe
12.2021 - 10.2024

Busser

Pasta House
11.2019 - 03.2020

High School Diploma -

Fairhaven High School

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