Maisy Ortega
Salinas,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Front Office Agent
Carmel Valley Ranch Resort
01.2022 - 04.2024
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Implemented a system to track lost-and-found items more effectively, increasing the return rate of lost belongings to their rightful owners.
- Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
- Updated hotel information systems regularly, enabling accurate record keeping and seamless communication between departments.
- Maintained a high level of guest service, resulting in positive online reviews and repeat business.
PBX Operator
Carmel Valley Ranch Resort
09.2021 - 01.2022
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Trained and mentored new PBX operations employees.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
- Connected callers with appropriate professional, department, or business.
Jewlery Sales Associate
Pandora Jewelry
10.2019 - 09.2021
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
Sales Associate
Hollister.Co
05.2018 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Nail Tech License - Nail Technician
Kz Academy
San Jose 12.2024
High School Diploma -
Everette Alvarez High School
Salinas05.2017
Skills
- Strong Work Ethic
- Multitasking proficiency
- Exceptional communication
- Guest Relations
- Problem-solving skills
- Hospitality services
Timeline
Front Office Agent
Carmel Valley Ranch Resort
01.2022 - 04.2024
PBX Operator
Carmel Valley Ranch Resort
09.2021 - 01.2022
Jewlery Sales Associate
Pandora Jewelry
10.2019 - 09.2021
Sales Associate
Hollister.Co
05.2018 - 09.2021
Nail Tech License - Nail Technician
Kz Academy
High School Diploma -
Everette Alvarez High School
Similar Profiles
Ismael MaldonadoIsmael Maldonado
Server/Bartender at Carmel Valley Ranch ResortServer/Bartender at Carmel Valley Ranch Resort
Alondra G MunozAlondra G Munoz
Recreation Program Supervisor at Carmel Valley Ranch ResortRecreation Program Supervisor at Carmel Valley Ranch Resort
Carlos VallejoCarlos Vallejo
Banquet Manager at Carmel Valley RanchBanquet Manager at Carmel Valley Ranch