Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maita Mirasol

Muntinlupa City

Summary

Dynamic leader with a proven track record at Concentrix, adept in strategic business planning and process improvement. Spearheaded initiatives that reduced operational costs and enhanced customer satisfaction, leveraging skills in data analysis and client management. Cultivated a culture of teamwork, mentoring a centralized team to support global delivery programs, achieving significant efficiency gains.

Overview

25
25
years of professional experience

Work History

Manager, Business Intelligence & Insights (TCF)

Concentrix
01.2022 - Current
  • Established and managed a high-performing centralized team of 4 ID Management Associates (from PH and India) to support 50+ PH Delivery Programs with their ID Management processes and requirements - including management of ID lifecycles, Termination Audits, and Job System Mapping.
  • Managed 4 Dedicated ID Management Associates based in the US, Costa Rica, and El Salvador to support the ID Management requirements of a large global Finance Account (with delivery footprint in 4 NA sites and in CR) and a large global Retail Account (with delivery footprint in PH, San Salvador, and Cairo).
  • Conceptualized, created, and authored a 2-tiered scalable and sustainable User Management process to address GPO's Transformation/Business Enhancement Tools' User Change needs and provide Usage Reporting and Reconciliation (for accurate AP for vendors) for 2 Smart Assist products - VisualCX and Grammarly deployed across 30+ global delivery programs.
  • Built, trained, and managed a successful and centralized User Management Team of 2 Associates (in PH and IN) to take on UM tasks previously performed by several Directors/SOMs across geos, thereby providing cost savings and efficiency.
  • Reduced operational costs through comprehensive process improvement and transformation initiatives, automation, and resource management.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics, increasing the Team's scope and skills portfolio, supporting 10+ new Programs' IDM needs, and grooming Top Performers for the next level.
  • Enhanced customer satisfaction and maintained relationships with stakeholders by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Manager, Global Business Operations

Concentrix
09.2019 - 01.2022
  • Managed user management requirements for Cogito, an AI Tool deployed across 20+ delivery programs for 8 large accounts across CNX Enterprise.
  • Performed data analysis and reporting of quarterly CSAT survey results for all accounts across CNX Enterprise. These results were presented to Chris Caldwell by Lisa Koenig.
  • Managed, maintained, tracked, and reported the movement of all CNX accounts and programs in Hypercare/Red Flag/Yellow Flag.

Resource Manager, APAC

Concentrix
01.2014 - 09.2019

Resource Manager, EMEA

IBM/Concentrix
01.2010 - 01.2014

Operations Manager, Relocation & Expatriate Svc.

IBM/Concentrix
03.2008 - 01.2010

Marketing Associate

The Coca Cola Company
05.2007 - 03.2008

Executive Assistant

Johnson & Johnson
05.2005 - 05.2007

Trainer Coach

Novations Group
07.2000 - 10.2004

Education

Bachelor of Arts - Liberal Arts, Major in Literature

De La Salle University
Manila, Philippines

No Degree - Film Production & Writing, Multimedia Production

New York University
New York, NY

Skills

  • Leadership
  • Client Management & Partnership Development
  • Account & Stakeholder Management
  • Complex Problem Solving/Decision-making
  • Data Analysis
  • Training and Development
  • Strategic Business Planning
  • Coaching and Mentoring
  • Managing Operations and Efficiency
  • Process Improvement, Transformation, Innovation
  • Excellent Verbal and Written Communication
  • Teamwork and Collaboration

Timeline

Manager, Business Intelligence & Insights (TCF)

Concentrix
01.2022 - Current

Manager, Global Business Operations

Concentrix
09.2019 - 01.2022

Resource Manager, APAC

Concentrix
01.2014 - 09.2019

Resource Manager, EMEA

IBM/Concentrix
01.2010 - 01.2014

Operations Manager, Relocation & Expatriate Svc.

IBM/Concentrix
03.2008 - 01.2010

Marketing Associate

The Coca Cola Company
05.2007 - 03.2008

Executive Assistant

Johnson & Johnson
05.2005 - 05.2007

Trainer Coach

Novations Group
07.2000 - 10.2004

Bachelor of Arts - Liberal Arts, Major in Literature

De La Salle University

No Degree - Film Production & Writing, Multimedia Production

New York University

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Maita Mirasol