Maite Guevara
Cape Coral,FL
Summary
Dedicated Office Manager with 10+ years of experience in healthcare settings. Proven track record in office operations, patient record management, and ensuring healthcare compliance. Highly skilled in using electronic medical records to enhance patient care and efficiency. Seeking remote healthcare management role.
Overview
9
9
years of professional experience
Work History
Office Manager
VIPCare
Fort Myers, FL
04.2022 - Current
- Managed office operations for a high-volume healthcare provider, improving scheduling efficiency by 30% through proactive appointment reminders and streamlined patient flow.
- Led onboarding and administrative management of a 6-person team, coordinating payroll and ensuring adherence to healthcare and labor regulations.
- Created spreadsheets in Excel to track data, such as vacation requests and sick days.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Organized and facilitated team-building events to enhance staff morale and cohesion, fostering a collaborative work environment.
- Enhanced office compliance with Medicare Advantage, HIPAA, and other regulatory standards.
- Maintained filing system for records, correspondence and other documents.
- Responded promptly to customer queries and concerns, ensuring a high level of satisfaction.
- Served as a medical scribe during patient consultations, accurately documenting medical information and supporting providers with real-time record-keeping.
- Conducted Transition Care Management (TCM) calls to support patients post-discharge, coordinating follow-up care and reducing readmission rates through thorough patient education and follow-up.
Office Manager (Hybrid Role)
Concierge Lifestyle Medicine
Fort Myers, FL
05.2021 - 08.2024
- Managed office operations both remotely and in-office, serving as the primary point of contact for patients and ensuring a seamless patient experience.
- Answered phone calls, responded to emails, routed mail, and coordinated office services.
- Managed patient billing and insurance verification activities, ensuring adherence to standardized procedures and minimizing errors.
- Coordinated with pharmacies to expedite prescription refills, improving patient satisfaction.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Reviewed files and records to obtain information and respond to requests.
- Coded and entered daily invoices with in-house accounting software.
- Managed remote administrative tasks by effectively employing virtual communication tools, such as Zoom and Gmail.
Medical Assistant
Maternal Fetal Medicine of SW Florida
Fort Myers
11.2020 - 05.2021
- Schedule patient appointments and manage the calendar for a busy medical practice with 4 providers.
- Escort patients to the exam room upon arrival.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Draw and collect patients' specimens, adhering to proper specimen handling and preparation to ensure accurate lab results.
- Administered injections, medications and treatments as directed by the physician.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Educated patients about medications, procedures and physician's instructions.
- Ensured timely refilling of patient prescriptions by verifying pharmacy and prescription information.
Referral Coordinator
Pediatric Cardiology
Miami, FL
06.2015 - 11.2020
- Foster a welcoming atmosphere by greeting visitors upon their arrival.
- Managed phone calls, appointments, prescription refills, billing inquiries, and insurance concerns for patients.
- Ensured accurate insurance coverage verification for new and existing patients, tracking potential changes in their insurance policies.
- Handled all financial transactions for patient accounts, including co-payments, lab fees, deductibles, and payments.
- Ensured completion of daily payment reconciliations.
- Coordinated surgical procedure schedules for patients.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
Education
Bachelor's Degree - Health Service Administration
Florida International University
Miami09.2024
Associate Degree - Medical Assistant
Keiser University
Miami02.2013
Skills
- Electronic Medical Record Software
- Medical Terminology
- Customer Service
- Medicare Advantage
- HEDIS
- ICD 10/ CPT Codes
- Office Administration
- Monitoring patient progress
- Strong communication
- Bedside manner
- Compliance Monitoring
- Data Entry
- Operations Management
- Patient Advocacy
- Medical Billing
- HIPAA Compliance
- Chronic Disease Management
Awards
- CPR Certification
- HIPAA Certification
- OSHA Certification
References
Available upon request.
Languages
Proficient, Fluent
Languages
Spanish
Professional
References
References available upon request.
Timeline
Office Manager
VIPCare
04.2022 - Current
Office Manager (Hybrid Role)
Concierge Lifestyle Medicine
05.2021 - 08.2024
Medical Assistant
Maternal Fetal Medicine of SW Florida
11.2020 - 05.2021
Referral Coordinator
Pediatric Cardiology
06.2015 - 11.2020
Bachelor's Degree - Health Service Administration
Florida International University
Associate Degree - Medical Assistant
Keiser University
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