Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maite Ramos

Bushkill,PA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Operador De Forklifrs

Amazon.Inc
02.2022 - Current
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Transported goods between warehouse locations according to shipment and storage needs.

Customer Service

Optimum
01.2018 - 09.2020
  • Handled calls promptly and with courteous professionalism.
  • Completed call documentation while speaking with customers.
  • Developed technical and mechanical proficiency to assist customers and field staff with service issues.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.

Education

No Degree - Marketing

Universidad Autónoma De Santo Domingo (uasd)
Santo Domingo, Republica Dominicana
09.2018

Skills

  • teamwork
  • assertive communication
  • high customer service skills
  • agility in task development
  • Maintaining Clean Work Areas

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Operador De Forklifrs

Amazon.Inc
02.2022 - Current

Customer Service

Optimum
01.2018 - 09.2020

No Degree - Marketing

Universidad Autónoma De Santo Domingo (uasd)

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Maite Ramos