Maite Delgado

• Performed research and evaluation of public records, review correspondence between debtor and client.

• Contact consumers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.

• Maintained record of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.

• Performed extensive case analysis and evaluation and utilized the results to efficiently recover outstanding debts for creditors clients.

• Familiar with the Fair Debt Act Collection Practices Act (FDCPA) and other laws governing debt collection practices.

• Draft court litigation proceedings, preparing correspondence to debtors and attorneys.

• Performed general administrative support functions as needed to meet deadlines and further the objectives of the firm.

Maintained a thorough knowledge of all company policies. Provided ongoing training and ensure that the call center service standards are being met and amended. Review inbound and/or outbound telephone and email inquiries of call center phone representatives to ensure accurate information is provided professionally, courteously and consistently.

Ensure compliance to T-mobile policy for all accounts credits.

Attend to the customer and develop the customers trust and loyalty to the company by solving their problem, attending to their needs, and treating them with utmost respect. Monitor process and ensure optimal level of customer services to all financial requirements. Coordinate with clients and negotiate on all payment settlement for same. Monitor all outstanding dues and perform appropriate collections on the same. Develop and maintain cooperative relations with all clients and employees. Operate and manage billing disputes and price rates. Communicate with the customer and deliver authentic information on products and services.