Maitee Figueroa Bermudez
LEAVENWORTH,KS
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Purchasing Agent
Department of Veterans Affairs
Leavenworth, KS
05.2023 - Current
- Maintained accurate records of purchases including item descriptions, quantities ordered and received.
- Purchased quality merchandise at lowest price and correct amounts.
- Reviewed customer needs and developed appropriate procurement requirements.
- Reviewed invoices for accuracy prior to processing payments.
- Identified opportunities for improvement in existing processes related to purchasing activities.
- Worked closely with accounting department to resolve any billing issues with vendors.
- Managed monthly purchase order shipments by deadline and cancellation dates.
- Led department meetings to build team cohesiveness and coordinate projects
- Verified warehouse received accurate and timely inventory by regularly consulting database.
- Maintained vendor relationships by providing detailed information regarding product specifications or requirements.
- Contacted vendors to determine order status and communicate discrepancies with shipments.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Supply Technician
Department of Veterans Affairs
Leavenworth, KS
01.2023 - 05.2023
- Assisted in the ordering of supplies and materials, verifying accuracy of orders and ensuring timely delivery.
- Received deliveries from vendors; unloaded items from trucks and verified contents against invoices.
- Organized warehouse space by labeling shelves, bins, drawers and other storage locations.
- Confirmed availability of recurring supply items managed and distributed through computerized inventory management system.
- Inspected incoming shipments for damages or discrepancies; reported any problems to appropriate personnel.
- Verified quality and integrity of sent and received items.
- Ensured proper handling of hazardous materials by following safety regulations and guidelines.
- Processed returned material requests promptly while maintaining a high level of customer satisfaction.
- Conferred with supply chain planners to forecast demand or create supply plans.
- Monitored expiration dates, rotating stock to limit outdated product and removed outdated items from use.
- Loaded, unloaded and transported materials to designated locations.
- Performed cycle counts and reconciled discrepancies between physical counts and computer generated reports.
- Reviewed standardization documents for obsolete items; identified replacement parts when necessary.
- Stored supplies in designated areas according to established procedures.
- Researched part numbers, specifications and pricing information for requested items.
- Distributed supplies to various departments within the organization as needed.
- Monitored inventory levels and conducted periodic physical counts to ensure accuracy.
- Delivered products to customer locations on time.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
Mail Clerk
Department of Veterans Affairs
Leavenworth, KS
06.2022 - 01.2023
- Scheduled pickups for outgoing parcels with external mail delivery services.
- Tracked parcels using online tracking systems provided by couriers or freight companies.
- Weighed items using electronic scale to calculate shipping costs.
- Provided customer service assistance to external customers requiring postal services.
- Troubleshot office equipment, computer hardware and software issues.
- Delivered mail by dropping off to recipients within organization.
- Operated automated equipment such as sorting machines, postage meters, fax machines and copiers.
- Received, sorted and organized incoming letters and packages.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Adhered to safety regulations while operating machinery in the mailroom area.
- Monitored stock levels of materials used in the daily operation of the mailroom.
- Ensured compliance with federal regulations governing mailing processes.
- Sorted and distributed incoming mail according to predetermined routing procedures.
- Documented logs of postage charges and organized receipts.
- Applied appropriate postage to outgoing mail using postage machine or mailing labels.
- Processed outgoing shipments to meet requirements of delivery providers such as USPS, UPS and FedEx.
- Loaded mail into cart to prepare for interdepartmental delivery route.
- Generated reports detailing activities in the mailroom such as package tracking numbers, shipping costs.
- Operated mail processing equipment and manually sorted mail.
- Maintained a clean work environment by disposing of waste material properly.
- Organized and monitored mail supplies and general office supplies for mailroom.
- Maintained records of all incoming and outgoing mail packages.
- Reordered supplies when stock ran low to maintain necessary levels.
- Organized outgoing mail for dispatch, including arranging for pickup or delivery by the postal service.
- Identified undeliverable mail and applied markups to return to sender.
- Answered telephones, directed calls, and took messages.
- Responded to inquiries from internal staff regarding mailroom services and procedures.
- Inspected outgoing mail for accuracy prior to distribution and mailing.
- Performed data entry tasks associated with the maintenance of mailing lists, address databases and other relevant information.
- Responded to internal employees' questions about mail services, products and delivery choices.
- Placed letters in individual mail slots for internal staff pickup.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
Child and Youth Program Assistant
Department of Defense
Leavenworth, KS
11.2017 - 06.2022
- Complied with all rules, regulations and procedures by providing committed and dedicated care, supervision and assistance to program children and youth.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Supported the development of age-appropriate lesson plans for youth programs.
- Supervised children while they participated in various games and activities.
- Adapted existing activities based on participant needs or requests.
- Connected individuals with relevant community resources and coordinated referrals.
- Ensured that all equipment was properly maintained and stored after each activity session.
- Used active listening to collaborate and communicate with children, fellow personnel and parents.
- Provided in-depth progress reports to parents and guardians regarding children's behavior and development.
- Helped maintain accurate records of attendance, progress reports.
- Attended trainings related to youth programming best practices.
- Performed assessments to determine individual limitations and strengths.
- Maintained accurate records and documented client data in company databases.
- Created a safe environment where children can express themselves freely.
- Provided support to families by helping them access resources within the community.
- Maintained safety standards during all activities.
- Assisted with the planning, organizing, and implementation of special events.
- Participated in staff meetings to discuss program goals and objectives.
- Facilitated communication between parents and guardians and program staff members.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Arts - Humanities
University of Puerto Rico
San Juan, PR05.2004
Skills
- Organizational Skills
- Good Communication
- Excellent Time Management
- Record and File Maintenance
- Quality Focused
- Exceptional Team Member
Languages
Spanish
Native/ Bilingual
Computer Skills
- Microsoft Office
- IFCAP - Procurement
References
References available upon request.
Timeline
Purchasing Agent
Department of Veterans Affairs
05.2023 - Current
Supply Technician
Department of Veterans Affairs
01.2023 - 05.2023
Mail Clerk
Department of Veterans Affairs
06.2022 - 01.2023
Child and Youth Program Assistant
Department of Defense
11.2017 - 06.2022
Bachelor of Arts - Humanities
University of Puerto Rico
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