Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Maithe Melisse Paulino

Maithe Melisse Paulino

Boston,MA

Summary

I am a proactive and highly motivated individual with a passion for delivering exceptional customer service and ensuring passenger safety. With a background in executive assistance, retail, and customer service, I have honed my ability to work in high-pressure environments, manage multiple tasks simultaneously, and communicate effectively with diverse groups of people. I moved to another country on my own, which allowed me to adapt quickly to new languages and immerse myself in different cultures. This experience has strengthened my ability to embrace change and easily adapt to new environments. I thrive in dynamic and challenging settings, and my commitment to helping others, along with my adaptability to new places and cultures, makes me well-suited for a career as a Flight Attendant. I am eager to contribute my skills and dedication to a professional and customer-focused airline.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Executive Assistant to CEO

Intelligent Office
03.2023 - Current
  • Manage all personal and company mail correspondence for the CEO and clients, ensuring timely and accurate processing.
  • Provide exceptional customer service, acting as the first point of contact for clients and ensuring their needs are met efficiently.
  • Prepare and maintain organizational spreadsheets, invoices, and financial reports.
  • Use QuickBooks for accounts payable services and manage sensitive financial data.
  • Handle confidential and highly-sensitive information with integrity and attention to detail.
  • Assisted CEO in managing company-wide issues, demonstrating strong multitasking and problem-solving abilities in a fast-paced environment.

Sales Associate

Zara
08.2023 - 05.2024
  • Delivered excellent customer service at the cashier and throughout the store, assisting customers with product selection.
  • Helped maintain store organization and visual merchandising.
  • Increased sales through proactive customer engagement and product knowledge.
  • Provided prompt and accurate answers to customer inquiries, ensuring a positive shopping experience.

Customer Service

McDonald's
05.2022 - 02.2023
  • Took orders and served customers in a fast-paced environment.
  • Assisted with food preparation, organization of supplies, and store cleanliness.
  • Worked collaboratively as part of a team to ensure efficient service and customer satisfaction.

Legal Assistant

Do Val Avocacia Empresarial
05.2021 - 02.2022
  • Assisted with issuing certificates and records, and editing contracts.
  • Supported legal team with general services and administrative tasks.

Specialist Test of Details

PwC - PricewaterhouseCoopers
10.2020 - 03.2021
  • Conducted recalculation tests and document tabulations for financial audits.
  • Performed voucher tests and expense reviews to ensure accuracy and compliance.

Apprentice Accounting

PwC - PricewaterhouseCoopers
02.2019 - 07.2020
  • Performed bank reconciliations, accounting entries, and fixed asset management.
  • Organized financial files and reconciled balance sheet accounts.
  • Assisted manager with various tasks, ensuring attention to detail and accuracy.

Education

Diploma -

E.E Professor Antonio Jose Leite
01.2018

Skills

  • Strong communication and interpersonal skills
  • Ability to stay calm under pressure
  • Handle emergency situations
  • Highly adaptable to new environments and cultures
  • Team player with excellent problem-solving abilities'
  • Fluent in Portuguese (C2), English (C1), and Spanish (B1)

Accomplishments

A dedicated and enthusiastic person with extensive customer service experience, seeking to leverage my communication, problem-solving, and emergency management skills in a Flight Attendant role. Passionate about ensuring passenger safety, comfort, and satisfaction while delivering exceptional service in a fast-paced, multicultural environment. Eager to contribute to the success of a leading airline with my strong attention to detail, adaptability, and ability to perform under pressure.

Certification

Flight Attendant Certification, 10/01/20, Aeroclube de Sao Paulo, Brazil

Timeline

Sales Associate

Zara
08.2023 - 05.2024

Executive Assistant to CEO

Intelligent Office
03.2023 - Current

Customer Service

McDonald's
05.2022 - 02.2023

Legal Assistant

Do Val Avocacia Empresarial
05.2021 - 02.2022

Specialist Test of Details

PwC - PricewaterhouseCoopers
10.2020 - 03.2021

Apprentice Accounting

PwC - PricewaterhouseCoopers
02.2019 - 07.2020

Diploma -

E.E Professor Antonio Jose Leite
Maithe Melisse Paulino