MAI TONG MOUA
Milwaukee,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Auditor
Trans International LLC
2020.09 - 2024.06
- Conduct thorough audits of freight contracts and rates to ensure accuracy and compliance
- Coordinate rate adjustments with the rate administrator for expired or incorrect contracts
- Analyzed data and findings to prepare reports detailing financial information.
- Manage client communications for documentation and rate approvals
- Accurately enter accessorial and invoice amounts into database in a timely manner.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
Patient Service Representative
Aurora Health Care
2017.02 - 2019.01
- Provided detailed patient instructions and assistance with test preparations
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Managed patient questionnaires and ensured completeness of information.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Verified insurance eligibility and coverage for patients.
Medical Assistant/Receptionist
Milwaukee Indonesia Medical Clinic
2016.07 - 2017.02
- Assisted with minor surgical procedures and ensured patient comfort
- Handled insurance verification and coordination for specialist care referrals and prior authorizations
- Managed office inventory and supplies, including ordering and restocking as needed.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Performed various administrative tasks by filing, copying and faxing documents.
- Maintained current and accurate medical records for patients.
Sales Associate
Concordia Bookstore (Follett Inc.)
2015.08 - 2016.05
- Audit transactions and returns weekly
- Accounted for cash register transactions, performing end-of-day reconciliation
- Maintained bookstore inventory through accurate tracking and updating systems.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Applied Science - Business Administration
Southern New Hampshire University
Manchester, New Hampshire12.2024
Associate of Applied Science - Business Management
Milwaukee Area Technical College
Milwaukee, Wisconsin12.2022
Skills
Audit reporting
Compliance standards
Microsoft Office
Attention to Detail
Inventory Assessment
Data Analysis
Contract compliance
Data Entry and 10-Key
Healthcare industry understanding
Timeline
Auditor
Trans International LLC
2020.09 - 2024.06
Patient Service Representative
Aurora Health Care
2017.02 - 2019.01
Medical Assistant/Receptionist
Milwaukee Indonesia Medical Clinic
2016.07 - 2017.02
Sales Associate
Concordia Bookstore (Follett Inc.)
2015.08 - 2016.05
Bachelor of Applied Science - Business Administration
Southern New Hampshire University
Associate of Applied Science - Business Management
Milwaukee Area Technical College
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