Maitran Burt
Lakeside,CA
Overview
17
17
years of professional experience
Work History
Account Administration Representative
Kaiser Permanente
San Diego, CA
06.2015 - 04.2026
- Supported administrative tasks by maintaining organized patient records in electronic health systems.
- Managed patient inquiries, ensuring timely and accurate responses to enhance customer satisfaction.
- Ensured accurate record keeping through meticulous data entry and database management.
- Delivered superior service to both internal and external customers when handling inquiries or requests.
- Demonstrated a strong work ethic and commitment to continuous improvement through participation in training opportunities, workshops, or seminars.
Billing Representative
The Hartford Insurance
San Diego, CA
02.2012 - 02.2015
- Processed billing inquiries efficiently to ensure accurate account management.
- Assisted customers with policy and payment questions, enhancing overall satisfaction.
- Resolved discrepancies in billing statements, maintaining attention to detail and accuracy.
Manager
Nail Pro Hair Pro
Chula Vista, CA
02.2009 - 02.2012
- Oversaw daily salon operations, ensuring high-quality service and customer satisfaction.
- Implemented inventory management systems to optimize product availability and reduce waste.
- Developed promotional strategies that increased client retention and engagement.
- Analyzed customer feedback to enhance service offerings and address areas for improvement.
- Coordinated staff schedules, maximizing efficiency while maintaining adequate coverage during peak hours.
- Established standard operating procedures to ensure compliance with health and safety regulations.
- Developed and maintained relationships with customers and suppliers through account development.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
High School Diploma -
Chula Vista Senior High School
Chula Vista, CA06.1998
Skills
- Strong organization
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Analytical skills
- Database management
Timeline
Account Administration Representative
Kaiser Permanente
06.2015 - 04.2026
Billing Representative
The Hartford Insurance
02.2012 - 02.2015
Manager
Nail Pro Hair Pro
02.2009 - 02.2012
High School Diploma -
Chula Vista Senior High School