Overview
Work History
Education
Skills
Timeline
Generic

Maitran Burt

Lakeside,CA

Overview

17
17
years of professional experience

Work History

Account Administration Representative

Kaiser Permanente
San Diego, CA
06.2015 - 04.2026
  • Supported administrative tasks by maintaining organized patient records in electronic health systems.
  • Managed patient inquiries, ensuring timely and accurate responses to enhance customer satisfaction.
  • Ensured accurate record keeping through meticulous data entry and database management.
  • Delivered superior service to both internal and external customers when handling inquiries or requests.
  • Demonstrated a strong work ethic and commitment to continuous improvement through participation in training opportunities, workshops, or seminars.

Billing Representative

The Hartford Insurance
San Diego, CA
02.2012 - 02.2015
  • Processed billing inquiries efficiently to ensure accurate account management.
  • Assisted customers with policy and payment questions, enhancing overall satisfaction.
  • Resolved discrepancies in billing statements, maintaining attention to detail and accuracy.

Manager

Nail Pro Hair Pro
Chula Vista, CA
02.2009 - 02.2012
  • Oversaw daily salon operations, ensuring high-quality service and customer satisfaction.
  • Implemented inventory management systems to optimize product availability and reduce waste.
  • Developed promotional strategies that increased client retention and engagement.
  • Analyzed customer feedback to enhance service offerings and address areas for improvement.
  • Coordinated staff schedules, maximizing efficiency while maintaining adequate coverage during peak hours.
  • Established standard operating procedures to ensure compliance with health and safety regulations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Education

High School Diploma -

Chula Vista Senior High School
Chula Vista, CA
06.1998

Skills

  • Strong organization
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Analytical skills
  • Database management

Timeline

Account Administration Representative

Kaiser Permanente
06.2015 - 04.2026

Billing Representative

The Hartford Insurance
02.2012 - 02.2015

Manager

Nail Pro Hair Pro
02.2009 - 02.2012

High School Diploma -

Chula Vista Senior High School
Maitran Burt