Maitri Deepak Patel

· Managed daily hotel operations, ensuring seamless front desk, guest services, and housekeeping coordination for 80+ room property.

· Streamlined room readiness and service workflows during high-occupancy periods, enhancing guest experience and operational responsiveness.

· Resolve 20+ guest concerns weekly, maintaining high guest satisfaction aligned with brand service standards.

· Coordinated scheduling for 10+ team members across front desk and housekeeping, optimizing staff allocation to meet operational needs.

· Managed guest check-ins and check-outs, ensuring adherence to brand service standards for optimal guest satisfaction.

· Coordinated with housekeeping teams to ensure timely room readiness and maintain operational efficiency.

· Supported front desk operations, reservations, and guest service delivery to enhance overall guest experience.

· Delivered exceptional guest service, effectively managing high-volume interactions to enhance guest experiences.

· Managed VIP arrivals and personalized services for international guests at a luxury 5-star hotel.

· Improved Voice of Guest satisfaction scores through proactive service recovery and strategic upselling techniques.

· Coordinated front office operations and guest services, enhancing overall guest experience.

· Maintained accurate reservation systems and guest records, contributing to seamless operations.

· Responded to reservation inquiries via phone, email, and in person, ensuring prompt and accurate service.