Maitri Tolia

Experienced Manager at Ernst & Young LLP with over 8 years of experience leading digital transformation initiatives across corporate functions through the lens of AI and Intelligent Automation. Adept at identifying business opportunities, building data-driven business cases, and translating complex challenges into scalable, high-impact solutions. Skilled in managing stakeholder relationships, driving full-cycle project delivery—from discovery through value realization—and supporting organizational change. A strong collaborator across cross-functional teams, bringing together strategy, design, and technology to create meaningful impact and long-term value. Recognized for driving thought leadership, mentoring high-performing teams, and setting a strategic vision that influences innovation.

• Led opportunity assessment for a major telecommunications company to reduce truck rolls and revenue leakage due to limited site intelligence. Recommended AI and automation-driven solutions and re-engineered upstream order fulfillment processes—unlocking ~$17M in annual cost savings across operational and capital expenditures in two primary service channels.
• Directed the AI and automation workstream within a large-scale S/4HANA transformation for a Power & Utilities client, focusing on finance, billing, and customer service operations. Delivered $2.3M in automation-driven savings and uncovered an additional $5M+ in annual ROI potential for future implementation.
• Conducted a microtransformation assessment for the finance division of a utilities provider, identifying opportunities to optimize 38 high-impact processes—enabling ~$8M in annual labor cost savings through intelligent automation.
• Delivered four high-value automation use cases for a global technology company aimed at virtualizing customer service operations. Designed and implemented a scalable system bridging legacy and modern platforms, reducing customer service-related truck rolls by 38% and generating ~$22M in annual operational cost savings.