Maitte Del Carmen Carrasquero Vilchez
Flowery Branch,GA
Summary
Detail-Oriented associate with experience in inventory management, quality control, and safety procedures. Proven ability to work efficiently in fast-paced environments, follow procedures accurately, and support daily warehouse operations. Reliable, disciplined, and quick to learn.
Overview
3
3
years of professional experience
Work History
Hospitality & customer services associate
Zaza's
Houston, Texas
02.2025 - Current
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls from customers regarding orders or other inquiries.
- Identified needs of customers promptly and efficiently.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Provided customer service support for inquiries, complaints, and returns.
- Maintained cleanliness and organization of workstations and dining areas.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Monitored operations and reviewed records and metrics to understand company performance.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Audited company's legal documents to verify compliant policies and procedures.
Warehouse Associate
Geodis Logistics / Staffing
Houston, Texas
03.2023 - 02.2025
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Maintained accurate records of all incoming and outgoing shipments.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Communicated effectively with team members on matters related to work assignments.
- Collaborated with team members to complete tasks efficiently and accurately.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Maintained safe work environment by adhering to safety procedures and proper equipment operation.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Loaded and unloaded shipments while ensuring proper handling of products.
- Assisted with order picking and packing for timely dispatch to customers.
- Collaborated with team members to ensure smooth workflow in operations.
- Trained new associates on warehouse procedures and safety protocols.
- Implemented best practices for organization and cleanliness in the warehouse.
- Received deliveries, scanned packages, and updated orders in internal database.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Performed cycle counts to ensure accuracy of inventory levels.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
Education
Master of Science - Bacherlor's Degree In Law (Venezuela)
URBE Universidad Belloso Chacin
Venezuela, Zulia - Maracaibo08-2016
Bachelor of Arts - Bacherlor's Degree in Communication Studies
LUZ Universidad Del Zulia
Venezuela, Zulia - Maracaibo05-1998
High School Diploma -
Instituto Cervantes
Venezuela, Zulia - Maracaibo05-1991
Skills
- Order processing
- Inventory management
- Quality control
- Safety procedures
- Team collaboration
- Time management
- Multiple priorities management
- Problem solving
Languages
Spanish
Full Professional
English
Limited
Timeline
Hospitality & customer services associate
Zaza's
02.2025 - Current
Warehouse Associate
Geodis Logistics / Staffing
03.2023 - 02.2025
Master of Science - Bacherlor's Degree In Law (Venezuela)
URBE Universidad Belloso Chacin
Bachelor of Arts - Bacherlor's Degree in Communication Studies
LUZ Universidad Del Zulia
High School Diploma -
Instituto Cervantes