MAIVIN NAVARRO
Spring,TX
Summary
Seeking to attain a position within a company that will utilize my skills and experience, while offering opportunities for career growth and advancement.
Overview
12
12
years of professional experience
Work History
Medicare Contracting Coordinator
National General Insurance
03.2023 - Current
- Essential Duties and Responsibilities:
• Ensure product certifications for represented carriers are complete
• Knowledgeable with appointment process & requirements
• Process new appointments and/or coordinate necessary information to obtain such appointments
• Track and inform agents of certification requirements
• Maintain detailed agent record files
• Reconciliation of partner carrier appointments
• Maintain licensing forms, databases, spreadsheets in support of appointment process
• Audit day to day work, insuring compliance with DOI rules and regulations
• Be professional, efficient, and responsive to agents, management, support teams
• Produce various reports as needed
• Manage multiple email inboxes
• Training team members
• Making Walkthrough/guides for Contracting and agent needs
Bilingual customer service POC
Valor Global
10.2022 - 03.2023
- Screen Medical Assistance (MA) Nutritional Assistance (NA) Cash Assistance (CA) applications
- The member will also update and input data into the automated system
- Obtain preliminary information for screening purposes
- Screen incoming telephone calls and mail, and route them to the appropriate staff member
- Registers and inputs client applications into the eligibility systems that include but are not limited to Arizona Technical Eligibility Computer System (AZTECS) and Health-E-Arizona Plus
- Update various computer databases
- Research information
- Log and track information
- Assist helping my team with any question .Help my TM with any help needed around the team..Provide information to my team regarding any issues
Bilingual customer service
Sitel
09.2022 - 10.2022
- Assist customers by phone to develop service related solutions
- Probe for key information for customer support needs
- Ask questions to understand how customers are using their energy and how we can better meet their needs
- Educate and counsel customers regarding energy efficiency and account management recommendations and motivate customers to become Knowledgeable energy consumers
- Overcome objections using effective customer service techniques and persuasive skills to help implement solutions
- Ensures adherence to company practices & policies, provides general support including moves, collections and miscellaneous services
- Research billing disputes, deposits, final bill accounts, etc., to resolve customer concerns
- Assist customers with patience, tact and diplomacy
- Analyze and communicate effectively with customers regarding complex questions and issues
Order entry clerk
Exemplis
06.2016 - 06.2017
- Enter orders from 1st in queue system - minimum daily order requirement must be met
- Assist Customer Support Representatives with proofing of acknowledgments
- Running necessary Order Entry reports as required
- Matching acknowledgments to sales orders
- Alert both IT and Manager with all system errors, pricing errors, engineering errors, etc
- To avoid product holds on incoming orders
- Clarify open issues such as pricing and missing order information
Data entry
Volt- Schneider Electric
09.2012 - 02.2016
- Create work orders - Data Entry
- Closed work orders
- Cycle Counting
- Daily Data Entry of Receivers
- Order Pulling
- Efficiency Tracker Spreadsheets
Education
Technical certification -
UEI College
01.2012
High School Diploma -
Fullerton union high school
01.2011
Skills
- Customer service
- Communication skills
- Microsoft excel
- Bilingual
- English
- Microsoft word
- Data Entry
- Answering Phones
- Daily order tracking
- Responsible for incoming/outgoing mail
- Data filling
- Create work order
- Closed work orders
- Cycle counting
- Data entry of receivers
- Data entry of receiving
- Order pulling
- Efficiency tracker spreadsheet
- 10-Key
- Typing
- Customer Support
- Order Entry
- Order Fulfillment
- Pricing issue
- Vista
- Windows XP
- Windows 7 and Server
- Oracle
- Microsoft Powerpoint
- Microsoft Outlook
- Excel
- Filing
- Lotus Notes
- Phones
- Scanning
- Team player
- SAP
- Microsoft teams
- STC
- Knowledge base article
- Contact Generator
- Billing
- Collection Slack
- HEAPLUS Aztecs Zimbra
- AMS
- Carrier contracting systems
Achievements Awards
- Phone Based certified
- Inbound certified
- Strategic Human Resources
Languages
- English
- Spanish
Timeline
Medicare Contracting Coordinator
National General Insurance
03.2023 - Current
Bilingual customer service POC
Valor Global
10.2022 - 03.2023
Bilingual customer service
Sitel
09.2022 - 10.2022
Order entry clerk
Exemplis
06.2016 - 06.2017
Data entry
Volt- Schneider Electric
09.2012 - 02.2016
Technical certification -
UEI College
High School Diploma -
Fullerton union high school