MAIYA B. NICKELS
Aurora,IL
Summary
Results-driven managerial professional with track record of optimizing operational efficiency and leading teams to success. Recognized for fostering a positive workplace culture, a collaborative environment, and delivering consistent results. Adept at navigating dynamic business challenges through strong problem-solving and communication skills.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Buffalo Wild Wings
Warrenville, IL
08.2017 - 04.2026
- Lead daily operations for a high-volume restaurant, supervising 30+ employees across multiple departments.
- Train, onboard, and coach new hires and shift leaders, improving team readiness and reducing turnover.
- Manage scheduling, shift coverage, and workflow coordination to ensure adequate staffing and operational efficiency.
- Support employee relations by addressing concerns, resolving conflicts, and maintaining a positive work environment.
- Conduct performance feedback conversations and assist in developing staff growth plans.
- Maintain accurate documentation related to operations, compliance, and team performance.
- Collaborate on team-building initiatives implemented across the Buffalo Wild Wings brand.
- Recognized by leadership for reliability, accountability, and strong communication skills.
- Developed promotional strategies that increased customer engagement and sales revenue.
Server / Cashier
Red Lobster
Peoria, IL
08.2015 - 08.2017
- Delivered high-quality customer service in a fast-paced environment.
- Built strong relationships with management and team members, leading to recruitment by Buffalo Wild Wings.
- Maintained accurate cash handling and documentation procedures.
Education
Bachelor of Science - Health & Human Sciences
Northern Illinois University
DeKalb, IL05-2020
Associate in Applied Sciences -
Illinois Central College
Peoria05-2017
Skills
- Microsoft Office - Excel, Word, and PowerPoint
- Google Workspace
- Altametrics - Inventory and Scheduling
- Workday
- Aloha Systems
- Canva
Interests
Personal Development, Travel, Reading, Networking
Timeline
Assistant General Manager
Buffalo Wild Wings
08.2017 - 04.2026
Server / Cashier
Red Lobster
08.2015 - 08.2017
Bachelor of Science - Health & Human Sciences
Northern Illinois University
Associate in Applied Sciences -
Illinois Central College
CORE COMPETENCIES
- Employee Training & Onboarding
- Conflict Resolution & De-escalation
- Workforce Scheduling & Coordination
- Documentation & Compliance
- Employee & Customer Relations
- Performance Feedback Support
- Team Leadership & Coaching
- Problem-Solving & Decision-Making
- Cross-Functional Collaboration
- Adaptability in High-Volume Environments
PROFESSIONAL TRAITS
- Positive Attitude
- Effective Communicator
- Leadership
- Accountability
- Integrity
- Self-Awareness
- Confidence