Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
4c
Maiya Bradley
Open To Work

Maiya Bradley

Administrative Support Specialist
McDonough,USA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Administrative Support SpecialistCustomer Service RepresentativeCall Center RepresentativeAdministrative Assistant

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: McDonough, USA, USLocust Grove, GAHampton, GAAtlanta, GA
Open to relocation: Yes

Salary Range

$46000/yr - $51000/yr

Important To Me

401k matchHealthcare benefitsCareer advancementWork-life balanceWork from home optionPaid time offFlexible work hoursPaid sick leaveTeam Building / Company Retreats

Summary

Dynamic Administrative Support Specialist with a proven track record of enhancing team productivity and customer satisfaction at the Georgia Department of Insurance. Expertise in managing correspondence, streamlining workflows, and ensuring successful project outcomes, combined with strong organizational and verbal communication skills. Recognized for handling sensitive information with integrity while achieving significant improvements in both internal and customer-facing operations. Committed to delivering exceptional customer service and administrative excellence, focusing on optimizing personnel strengths through effective leadership and meticulous planning.

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Experienced education professional prepared for this role. Skilled in maintaining exam integrity, ensuring compliance, and managing testing environments.

Overview

7
7
years of professional experience

Work History

Administrative Support Specialist

OCI Georgia Department of Insurance
08.2022 - Current
  • Assists customers with scheduling elevator inspections, creating and resetting accounts and explanation of invoices and issues.
  • Manages and responds to email correspondence for Safety Fire - Licensing types related inquiries in a timely manner.
  • Manage communication between management and employees, liaising with internal and external individuals on various projects and tasks.
  • Strengthens both internal/external communication by managing correspondence, distributing information, and maintaining an updated contact database.
  • Collaborates with cross-functional teams to ensure smooth project execution and timely completion.
  • Increase customer satisfaction by providing prompt and accurate information to inquiries.
  • Maintains high levels of confidentiality, handling sensitive information with discretion and integrity.
  • Utilizes knowledge and experience of computer software such as Word, Excel, Access, Power Point, Outlook, to complete work assignments in an accurate and timely manner.
  • Supervised exam environments to ensure compliance with testing protocols and procedures.
  • Assisted in the development of exam schedules, optimizing resource allocation for testing centers.
  • Resolved customer inquiries and complaints, ensuring high levels of satisfaction.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.

Shift Leader

Dunkin' Donuts Franchising
10.2018 - 08.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.

Education

High School Diploma -

Lovejoy High School
Hampton, GA
05.2018

Skills

  • Verbal Communication
  • File Organization
  • Administrative Procedures
  • Teamwork and Collaboration
  • Fast Learner
  • Customer Service
  • Organizational Skills
  • Clear Communication
  • Work Remotely
  • Highly Organized
  • Being a Team Player
  • Test Administration
  • Problem-Solving Skills
  • Customer Support
  • Excellent Multitasking

Timeline

Administrative Support Specialist

OCI Georgia Department of Insurance
08.2022 - Current

Shift Leader

Dunkin' Donuts Franchising
10.2018 - 08.2022

High School Diploma -

Lovejoy High School

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