Maiya Douglas

• Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
• Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
• Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
• Arrive to work in uniform and presentable in appearance to meet restaurant standards.
• Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
• Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
• Served food and beverages promptly with focused attention to customer needs.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

As a General Manager I was responsible for the overall operations, guest experience, sales performance and execution of brand excellence in a store and maximizing the sales and profits of the store

• Maintained an exceptional level of guest service by developing strong store Team Members and Shift Managers
• Improved profits by controlling costs without sacrificing service or overhead needs
• Hired, trained, and supervised employees to maintain high-quality service standards
• Assisted employees in completing tasks during busy periods or staff shortages
• Balanced cash drawer at beginning and end of each shift
• Trained new retail team members in customer service and company policies
• Visited over 10 different stores in the county providing extra support whenever needed

• Answered delivery, payment and stock questions to enhance customer experience
• Engaged customers by encouraging each to try new products and techniques
• Set personal and team sales goals, monitoring progress regularly
• Met customer needs with sufficient and well-organized inventory
• Negotiated pricing and terms with buyers
• Communicated effectively with managers, supervisors and other associates