Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Maiya Embrey

San Antonio,TX

Summary

Dynamic leader with a proven track record at the USAF, specializing in workforce readiness and strategic planning. Excelled in enhancing organizational development and facilitating personal growth, evidenced by successful program implementations and comprehensive training initiatives. Skilled in Excel and adept at fostering teamwork, consistently delivering results that surpass objectives.

Overview

9
9
years of professional experience

Work History

NCOIC, Career Development

USAF
San Antonio, TX
08.2024 - Current
  • Conducted one-on-one sessions with clients to identify areas of growth and development.
  • Created resources such as worksheets, handouts, and educational materials to assist clients in their learning process.
  • Managed and initiated Air Force contracts and extensions.
  • Assisted commander support by providing clear roles and responsibilities

Section Chief, Commander Support Staff

USAF
San Antonio, TX
02.2023 - 08.2024
  • Managed and coordinated the development, implementation, and evaluation of programs, policies, and procedures in a Section Chief role.
  • Provided strategic direction to staff on priority projects, assigned tasks to team members, monitored progress and ensured deadlines were met.
  • Regularly reviewed operational performance metrics and provided feedback to ensure goals were achieved within established timelines.
  • Conducted performance reviews with direct reports to assess individual performance levels, identify areas of improvement and provide coaching as needed.
  • Maintained collaborative relationships with other sections within the organization to ensure effective coordination of resources across departments.
  • Created detailed reports outlining program successes and challenges which were presented at senior management meetings.
  • Served as a subject matter expert on all topics related to the section's area of expertise.
  • Directed research initiatives aimed at gathering data that could be used to improve processes or inform decision making.
  • Led cross-functional teams in designing new protocols for project delivery.
  • Monitored compliance with applicable laws and regulations related to the section's activities.
  • Partnered with other departments to develop strategies for addressing customer complaints or inquiries in an efficient manner.
  • Analyzed data from customer surveys to gain insights into user experience trends.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

NCOIC, Commander Support Staff

USAF
Las Vegas, NV
11.2018 - 01.2023
  • Provided technical support to customers via phone, email and chat.
  • Resolved customer inquiries in a timely manner.
  • Collaborated with internal teams to resolve customer issues quickly and accurately.

INSTALLATION PERSONNEL READINESS

USAF
BEALE, CA
05.2018 - 11.2018
  • Managed base readiness office, and enforced

PERSCO

USAF
BAGRAM, BAF
10.2017 - 04.2018
  • Deployed

FORCE MANAGEMENT & CUSTOMER SUPPORT TECHNICIAN

USAF
BEALE, CA
11.2015 - 11.2017
  • Troubleshot customer technical issues over the phone and online.

Education

High School Diploma -

Harbor Springs
Harbor Springs, MI
06-2015

Skills

  • Training facilitation
  • Onboarding support
  • Workforce readiness
  • Personal development sessions
  • Google docs
  • Curriculum design
  • Workforce planning
  • Multitasking Abilities
  • Orientation procedures
  • Product development
  • Critical thinking
  • Problem-solving abilities
  • Organizational development
  • Conflict resolution
  • Reliability
  • Organizational skills
  • Adaptability and flexibility
  • Teamwork and collaboration
  • Excellent communication
  • Database management
  • Human resources
  • Clear communication
  • Strategic planning
  • Proficient in Excel

Accomplishments

  • managed the Gp USAP program where she led 6 Sq's through 135 CCIP's and resolved 4 errors, earning a 59 MDW/IG coin as a "Superior Performer" during a 5-day SAV. As a Wg Inspection Team member, she guided 18 Command Staff through a 59 MDSG vertical inspection, implementing 4 process improvements and increasing the unit's effectiveness by 80%.
  • partnered with the A1 Director and Medical Service Corps Chief to rectify 300 position errors and unveil 122 manpower shortfalls, fueling a $6.1B budget and the support of 2.6M
    patients. As a Gp ODTA, she managed a $1.5M travel budget and processed 248 authorizations, powering 24 deployments/7.2K education credits and strengthening 263 UTCs.
  • earned a Gp Top III award and was Sq NCO of the Quarter 2x and Sq NCO of the Yr! She filled an E7 role for 8 wks, led 7 staff through asset reallocation, and crafted a digital continuity binder, raising daily efficiency 60%, saving 153 man-hrs.
  • filled an E-6 vacancy for 1 yr where she guided 25 leaders through 20 records reviews, scrutinizing 1,097 positions, resolving 181 mismatches, increasing accuracy by 16%. As co-lead for Graduate Medical Education week, she liaised with 2 base agencies/19 programs and in-processed 168 members, slashing admin delays by 50%, coined by 59 MDW/CC.
  • piloted a Gp Day of Remembrance event, leading 5 Amn through 6 protocols, highlighting the life of a Holocaust survivor to 1.3K members, earning her team 6 1-Star coins. She steered 2 Amn through the organization of 2 hospital EO/SAPR events, providing prevention data to 9K joint staff, yielding them a JBSA Diamond Sharp award and 1sgt coin.
  • PDF mbr ISO 2x Global Thunder ex/Red Flag ops; vetted 12 chalkssupported 2.5K+ sorties/key to 9 RW AFOUA
  • Drove Wg virtual DCS trng; taught 12 CCs/Supts/CSS on AF EFD guidelinesreadied ldrshp for FY17 SCOD cycle
  • Won FSS Amn o/t 3rd Qtr, 2x MSG Dorm o/t Qtrpivotal to Sq MPS Tm o/t Yr '15 award/Below-the-Zone recipient
  • Supported Tm Beale Oroville Dam Evac; aided bed-down ops for 380+ evacueescoined by MSG/CC & Chief's Grp
  • Executed Beale '16/'17 EFD process; QC'd >2.5K EPRs/58 MELs/49 Sq'sawd'd Flt Professional Performer July '16
  • Executed Beale '16/'17 EFD process; QC'd >2.5K EPRs/58 MELs/49 Sq'sawd'd Flt Professional Performer July '16
  • Executed Beale '16/'17 EFD process; QC'd >2.5K EPRs/58 MELs/49 Sq'sawd'd Flt Professional Performer July '16
  • Sq UFPM; administered FA to 5 mbrs/dev'd schedule f/ upcoming testsfacilitated 100% pass/50% "excellent" rating
  • Completed ALS; oversaw 80 assignments f/ 16 pers w/ 90% academic avg/6 wksawarded "Distinguished Graduate"
  • Idea MAJCOM approved; initiated spt of comp glasses f/ mbrs/selected as CY 2020 top 3coined by USAFWS Supt

Timeline

NCOIC, Career Development

USAF
08.2024 - Current

Section Chief, Commander Support Staff

USAF
02.2023 - 08.2024

NCOIC, Commander Support Staff

USAF
11.2018 - 01.2023

INSTALLATION PERSONNEL READINESS

USAF
05.2018 - 11.2018

PERSCO

USAF
10.2017 - 04.2018

FORCE MANAGEMENT & CUSTOMER SUPPORT TECHNICIAN

USAF
11.2015 - 11.2017

High School Diploma -

Harbor Springs
Maiya Embrey