Summary
Overview
Work History
Education
Skills
Timeline
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Maiya Holmes

Tampa,FL

Summary

Customer Service Representative with a background in financial literacy, while also providing exceptional support and resolving customer inquiries. Skilled in communication, computer skills, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

InTouchCX - Broadridge
Orlando, FL
02.2023 - 11.2024
  • Answered incoming calls and emails, providing frontline customer support, or assistance.
  • Developed positive relationships with customers through friendly interactions, using the ability to adapt.
  • Utilized proficiency in customer relations and excellent computer skills to devise and implement effective solutions.
  • Received telephone calls from customers regarding their accounts or services provided by the company.
  • Assisted customers with deposits, withdrawals, transfers, and other transactions.

Server

First Watch Daytime Cafe
Tampa, FL
04.2022 - 02.2023
  • Developed and implemented customer service policies and procedures to ensure consistent, high quality customer service.
  • Provided excellent customer service throughout each call.
  • Collected deposits or payments and arranged for billing.

Education

Bachelor of Science - Public Health

University of South Florida
Tampa, FL
05-2023

Skills

  • Microsoft Excel, Word, and Office
  • Account updating
  • Detail-oriented
  • Verbal and written communication
  • Strong work ethic
  • Excellent time management

Timeline

Customer Service Representative

InTouchCX - Broadridge
02.2023 - 11.2024

Server

First Watch Daytime Cafe
04.2022 - 02.2023

Bachelor of Science - Public Health

University of South Florida

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Maiya Holmes