Maiya Jackson
Nashville,TN
Summary
Administrative Operations Professional with experience in data management, cash posting, payment reconciliation, inventory control, records management, and business support. Skilled in maintaining accurate documentation, managing correspondence, tracking operational workflows, and supporting organizational efficiency through strong attention to detail and analytical problem solving.
Overview
7
7
years of professional experience
Work History
Senior Resolution Specialist
United Health Group, Optum
Brentwood, Tennessee
03.2025 - Current
- Processed cash posting transactions and reconciled payment records with high accuracy.
- Coordinated high-volume email correspondence with providers, facilities, and internal departments to facilitate communication and resolve issues.
- Managed account inventories, ensuring timely processing of workloads and minimizing delays.
- Tracked progress with detailed spreadsheets, generating status updates to keep stakeholders informed.
- Supported operational objectives through precise recordkeeping and adherence to processes.
- Organized and prepared electronic documentation and account records for easy access.
Collections Specialist
Connect America
Nashville , TN
09.2023 - 03.2025
- Processed payments with precise application of funds to accounts.
- Reviewed account information to identify outstanding balances and discrepancies.
- Executed data entry and maintained accurate records for customer accounts, ensuring data integrity.
- Managed email correspondence regarding account balances and payment arrangements, facilitating clear communication with customers.
- Generated reports and maintained documentation for account activity and payment history.
Data Management Specialist
VF Workwear
Nashville, Tennessee
01.2020 - 09.2023
- Managed B2B account data for corporate clients to ensure accuracy and reliability.
- Generated comprehensive reports and maintained business records for internal stakeholders to support data-driven decision-making.
- Identified, inspected and corrected data entry errors.
- Maintained electronic documentation and records in compliance with company procedures.
- Supported inventory tracking and account maintenance activities.
- Collaborated with cross-functional teams to align project initiatives with organizational goals.
Education
Western Kentucky University
Bowling Green, KYSkills
- Cash posting
- Account reconciliation
- Payment processing
- Account analysis
- Data analysis
- Electronic documentation
- Email correspondence
- Compliance management
- Client relations
Timeline
Senior Resolution Specialist
United Health Group, Optum
03.2025 - Current
Collections Specialist
Connect America
09.2023 - 03.2025
Data Management Specialist
VF Workwear
01.2020 - 09.2023
Western Kentucky University