Summary
Overview
Work History
Education
Skills
Timeline
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Maiya Jackson

Burlington,IA

Summary

Results-driven customer service professional with 7+ years of experience providing top-notch support via phone, email, and chat. Proven ability to resolve customer complaints in a timely and professional manner, while building strong relationships in a fast-paced environment. Seeking to leverage skills in streamlining processes, enhancing employee experience, and supporting admin functions. Responsible and self-motivated professional adept at managing diverse tasks and streamlining processes. Known for strong organizational and multitasking abilities within fast-paced settings. Willing to relocate anywhere.

Overview

9
9
years of professional experience

Work History

Front Desk Receptionist/Biller

Cereal City Pediatrics
11.2024 - 04.2025
  • Verified insurance coverage and ensured HIPAA compliance.
  • Provided cross-functional support in the billing department by organizing and submitting invoices to insurance providers and patients, handling billing and reimbursement for patient accounts, and developing expertise in Explanation of Benefits (EOBs).
  • Greeted and registered patients, scheduled appointments, and coordinated doctor schedules.
  • Managed a multi-line phone system, answering patient inquiries and facilitating communication.
  • Experienced in working with pediatric patients and minors.
  • Trained new staff on office procedures, including payment processing for credit/debit, cash, and checks.
  • Performed administrative tasks including printing, scanning, and faxing reports.

Customer Service Representative

Farmers Savings Bank
05.2021 - 04.2023
  • Greet customers, make them feel welcomed and provide them with courteous, fast and efficient service.
  • Comprehensive understanding of all products and services offered.
  • Offer diverse customer support services related to payment transactions, account inquiries, and general banking operations.
  • Assist customers with online banking and debit cards.
  • Log in and process transactions received by mail and night drop.
  • Answer telephones and assist customers resolve and with their transactions, questions and resolve any issues.
  • Operate a telephone, 10-key calculator, printer, copy machine, check encoder, personal computer and related banking software.
  • Mentor new employees.
  • Complete special assignments and other tasks as assigned.

Accounts Payable Specialist

RestorixHealth
02.2018 - 10.2019
  • Efficiently perform daily processes and controls in compliance with company policies.
  • Verify, log, and distribute checks promptly.
  • Open, sort, and distribute mail daily to ensure efficient workflow.
  • Accurately sort, log, scan, and file invoices, checks, and related documents.
  • Manage full-cycle accounts payable (A/P), including data entry and expense tracking.
  • Handle filing and document organization for financial records.
  • Process payments from various sources, including ACH, wire transfers, and bank deposits.
  • Manage 1099 processing to maintain tax compliance.

HR Admin Assistant

Systex
02.2016 - 10.2017
  • Responded to employee and management inquiries regarding policies, procedures, benefits, and programs.
  • Guided employees to the appropriate team members for specific requests and questions.
  • Provided comprehensive administrative support for various HR functions.
  • Administered corporate programs, including uniforms, safety shoes, and safety glasses.
  • Processed employment verifications and maintained accurate employee records.
  • Updated bulletin boards and kept employee breakrooms current with essential information.
  • Managed employee files and maintained records in the HR system.
  • Supported the annual benefits open enrollment process.
  • Processed employee call-ins and managed entries in Workforce Management systems.
  • Reviewed and processed PTO requests, entered training information, and generated training reports as required.
  • Coordinated company activities, events, and other employee programs.
  • Facilitated employee placement and coordinated with temporary agencies and Systex management.
  • Conducted new employee orientations, ensuring a smooth onboarding experience.

Education

Associate’s Degree - Interactive Social Media Marketing

Southeastern Community College
West Burlington, IA
05.2023

Skills

  • Phone etiquette
  • Training coordination
  • Customer service
  • Data entry
  • Organizational skills
  • Typing
  • Customer Service: Active listening, understanding and acknowledging customer feelings, quickly identifying issues, handling multiple customers or tasks efficiently, problem solving
  • Interviewing
  • Database management
  • Employee records maintenance
  • Conflict resolution
  • Compliance
  • Internal audits
  • Time management software
  • Onboarding
  • Verbal and written communication
  • Microsoft (excel, word, teams, office, etc)
  • QuickBooks
  • Recruiting
  • Benefits administration
  • Multi-line phone systems
  • Reliability
  • Filing
  • Scheduling
  • Microsoft Office Suite
  • Familiar with software applications such as CRMs

Timeline

Front Desk Receptionist/Biller

Cereal City Pediatrics
11.2024 - 04.2025

Customer Service Representative

Farmers Savings Bank
05.2021 - 04.2023

Accounts Payable Specialist

RestorixHealth
02.2018 - 10.2019

HR Admin Assistant

Systex
02.2016 - 10.2017

Associate’s Degree - Interactive Social Media Marketing

Southeastern Community College

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Maiya Jackson