Maiya Khalid
Aqua Chill
Phoenix,AZ
1
Certification
10
years of professional experience
Certified Peer Support professional with solid experience in supporting individuals through recovery and personal growth. Strong focus on team collaboration and achieving impactful results. Known for reliability, adaptability, and effective communication. Skilled in active listening, empathy, and problem-solving. Passionate about fostering supportive and inclusive environment.
Work History
Support Staf/Certified Peer Support Specialist
9 Months- Developed strong rapport with clients, encouraged open communication about personal challenges, goals and resilience.
- Provided crisis intervention when necessary, utilizing de-escalation techniques to maintain safety and stability within the supportive environment.
- Proficient record keeping and documentation in KIPU
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Followed Axiom Care's policy and procedures in accordance with HIPAA regulations.
- Performed urinalysis and breathalyzer tests on a regular and random basis.
- Transported individuals to medical appointments and IOP meetings whenever needed.
Sales Associate/Team Trainer
3 Years 3 Months- Implemented effective lead generation tactics through online channels.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Made appointments with interested customers according to schedule availability.
- Trained, coached, and mentored new sales associates for maximum performance.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients' needs.
Quality Assurance Lead
1 Year 1 Month- Supervised and directed daily work of a team of 12 sanitation personnel.
- Led quality assurance processes to ensure compliance with the USDA.
- Conducted regular inspections of facilities and equipment for safety compliance.
- Implemented corrective actions to address non-compliance in sanitation practices.
- Followed all safety protocols while cleaning chemicals used on-site.
- Operated power washers to sanitize walls and other surfaces.
Manager/Owner
4 Years 7 Months- Completed exterior and interior detailing, including washing, buffing and polishing with nanotechnology.
- Managed billing and invoicing tasks to ensure timely payments.
- Executed thorough inspections to ensure all customer requests were met or exceeded.
- Provided training support for new hires, sharing best practices for efficient workflows that maintained a high standard of quality across the team.
Education
Associates - Psychology
GPA: 4.0 GPA
Skills
Recovery support
Behavioral management
Exceptional customer service
Proficient in computer applications
Strong organizational skills
Effective time management
Strong work ethic
Collaborative teamwork
Client advocacy
Record keeping
Certification
Peer Support Certification
Arizona Food Handlers Card-Exp 8/21/2029
De-Escalation & Crisis Intervention-12/31/2026
CPR Plus & Adult First Aid-12/31/2027
Timeline
Support Staf/Certified Peer Support Specialist
Axiom Care
12.2025 - CurrentRead More
Sales Associate/Team Trainer
Aqua Chill
06.2023 - CurrentRead More
Quality Assurance Lead
PSSI Sanitation
01.2021 - 02.2022Read More
Manager/Owner
Mobile Boat and RV Detailer
04.2016 - 11.2020Read More
Estrella Mountain Community College
Associates from Psychology
Read More