Maiya Pearson
Raleigh,NC
Summary
Dynamic professional with extensive experience in customer service and retail management, notably at Cold Stone. Proven ability to enhance client satisfaction and streamline operations through effective multitasking and organization. Skilled in cash management and retail inventory, consistently achieving high standards in product quality and team collaboration.
Overview
3
3
years of professional experience
Work History
Dairy Stocker
Wegmans
08.2023 - 08.2024
- Maintained high safety standards by complying with guidelines for dairy storage and handling procedures.
- Unloaded arriving product stock and moved to store display areas.
- Participated in regular team meetings to discuss best practices for stocking, merchandising, and overall department improvement.
- Ensured proper temperature control within the dairy area, preserving product quality and minimizing waste due to spoilage.
- Facilitated positive customer experiences by offering assistance in locating desired products within the dairy section.
- Reduced product spoilage through careful monitoring of expiration dates and rotation practices.
- Maintained effective team member communication.
Ice Cream Server
Cold Stone
08.2021 - 08.2023
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
- Addressed customer inquiries and concerns promptly, fostering an atmosphere of exceptional service.
- Trained new hires on company procedures and best practices, ensuring seamless integration into the team.
Soap Consultant
Buff City Soap
08.2022 - 06.2023
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Increased client satisfaction by developing comprehensive consulting strategies tailored to each business's unique challenges and objectives.
Education
Sociology
North Carolina A&T State University
Greensboro, NC05-2027
Skills
- Customer service
- Multitasking and organization
- Store opening and closing
- Cash management
- Retail inventory management
- Recruitment and hiring
- POS systems
- Staff supervision
- Order management
- Bank and safe deposits
Timeline
Dairy Stocker
Wegmans
08.2023 - 08.2024
Soap Consultant
Buff City Soap
08.2022 - 06.2023
Ice Cream Server
Cold Stone
08.2021 - 08.2023
Sociology
North Carolina A&T State University
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