Maiya Stephens
Macon,GA
Summary
Flexible and focused team player with expertise in customer relationship management, hr proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, systems and program management. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Insurance Agent
GEICO
Macon, GA
09.2024 - Current
- Assessed customer risk levels and recommended appropriate coverage options.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
Sales Associate
Target
Valdosta, GA
03.2017 - 09.2020
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Human Resources Intern
City Hall of Valdosta
Valdosta, Georgia
02.2019 - 08.2019
- Prepared onboarding documents for new hires, such as contracts and employee handbooks.
- Assisted in the recruitment process by screening resumes, conducting phone interviews and scheduling face-to-face interviews with potential candidates.
- Created job descriptions for new roles within the organization.
- Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
Education
Bachelor of Arts - Business Administration And Management
Valdosta State University
Valdosta, GA12-2019
Skills
- Online position posting
- Orientation preparation
- Human Resource Management
- Employee onboarding and offboarding
- HR recordkeeping
- New Hire Orientation
- Employee Onboarding
- Call Management
- Inbound and Outbound Calling
- Data Entry
- Typing proficiency
- Call center experience
- Microsoft Office expertise
Timeline
Insurance Agent
GEICO
09.2024 - Current
Human Resources Intern
City Hall of Valdosta
02.2019 - 08.2019
Sales Associate
Target
03.2017 - 09.2020
Bachelor of Arts - Business Administration And Management
Valdosta State University
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