Maiya Tabron
Charlotte,NC
Summary
Dynamic operations supervisor with a proven track record at Iqor Holdings US, enhancing team productivity through effective training and empathetic engagement. Skilled in analytical problem-solving and employee performance evaluation, I foster collaboration and drive efficiency, ensuring organizational goals are met while maintaining high customer service standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operator
Transit Management of Charlotte
01.2024 - Current
- Conducting pre- and post-route inspections of vehicles
- Following traffic laws and employer safety rules while driving
- Collecting fares from passengers
- Assisting passengers who need help getting on and off the bus
- Remaining in communication with dispatch throughout a shift
- Completing paperwork to report accidents, vehicle problems and other issues
- Answering questions about bus routes, transfers, stops and fares
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
Supervisor
Freight Breakers
04.2021 - 06.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
Operations Supervisor
Iqor Holdings US
01.2020 - 04.2021
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Trained team members on performance metrics and consumer behavior identification.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
Education
No Degree - Biological Sciences
Morthland College
West Frankfort, IL06-2020
High School Diploma -
Phillip O Berry Academy of Technology
Charlotte NC06-2016
Skills
- Detail-oriented approach
- Analytical problem-solving
- Effective team collaboration
- Technical troubleshooting
- Empathetic engagement
- Efficient workload organization
- Employee performance evaluation
- Effective complaint management
- Public relations management
- Administrative support
- Timely data input
- Training development
- Supportive team guidance
- Customer service
Certification
- Licensed - Class B license with passenger endorsement
Timeline
Operator
Transit Management of Charlotte
01.2024 - Current
Supervisor
Freight Breakers
04.2021 - 06.2023
Operations Supervisor
Iqor Holdings US
01.2020 - 04.2021
No Degree - Biological Sciences
Morthland College
High School Diploma -
Phillip O Berry Academy of Technology
Similar Profiles
DON CARRINGTON JR.DON CARRINGTON JR.
Operations Supervisor at Transit Management of CharlotteOperations Supervisor at Transit Management of Charlotte
Charles DuPontCharles DuPont
Interim Superintendent of Maintenance at Transit Management of CharlotteInterim Superintendent of Maintenance at Transit Management of Charlotte
Helen ShulerHelen Shuler
Professional Bus Operator at Transit Management of CharlotteProfessional Bus Operator at Transit Management of Charlotte
Alicia BrewtonAlicia Brewton
Health Insurance Agent at Ttec (TeleTech) - HealthCare SolutionsHealth Insurance Agent at Ttec (TeleTech) - HealthCare Solutions
Keyla CastroKeyla Castro
Immigration Legal Assistant at Marcela Rodriguez EsqImmigration Legal Assistant at Marcela Rodriguez Esq